BOARD OF DIRECTORS AND BOARD COMMITTEES
Service Quality and Customer Service Committee
Notwithstanding other duties it may be assigned by the Board of Directors, the Service Quality and Customer Service Committee shall have at least the following duties:
1) To perform the examination, analysis and periodic monitoring of the quality index of the main services the companies in the Telefónica Group provide.
2) To evaluate the levels of customer service to its customers by those companies.
This Committee meets regularly and whenever the Board of Directors so requires for matters within its responsibilities.
The current composition of the Service Quality and Customer Service Commission is as follows:
|Name||Position||Date of Appointment|
|Mr. Peter Löscher||Chairman||May 30, 2018|
|Ms. Carmen García de Andrés||Member||July 26, 2017|
|Ms. María Luisa García Blanco||Member||May 30, 2018|
|Mr. Ignacio Moreno Martínez||Member||May 31, 2013|