BOARD OF DIRECTORS AND BOARD COMMITTEES

Service Quality and Customer Service Committee

Duties

 

Notwithstanding other duties it may be assigned by the Board of Directors, the Service Quality and Customer Service Committee shall have at least the following duties:

1) To perform the examination, analysis and periodic monitoring of the quality index of the main services the companies in the Telefónica Group provide.

2) To evaluate the levels of customer service to its customers by those companies.

This Committee meets regularly and whenever the Board of Directors so requires for matters within its responsibilities.

 

Composition

The current composition of the Service Quality and Customer Service Commission is as follows:

Name Position Date of Appointment
Mr. Peter Löscher Chairman May 30, 2018
Ms. Carmen García de Andrés Member July 26, 2017
Ms. María Luisa García Blanco Member May 30, 2018
Mr. Ignacio Moreno Martínez Member May 31, 2013

 

OTHER ADVISORY OR MONITORING COMMITTEES