To make our world more human, by connecting lives
Telefónica’s Performance 2024
The company’s annual Consolidated Report contains detailed information on our progress in the area of sustainability. The Sustainability Report is prepared in accordance with the Corporate Sustainability Reporting Directive (CSRD), the European Sustainability Reporting Standards (ESRS), and Spanish Law 11/2018 on non-financial information and diversity.
Our full integrated report in a navigable and accessible format.
Chairman’s Letter
«Our purpose, ‘To make our world more human by connecting lives’, drives us to accelerate responsible digitalisation that generates a positive impact for all our stakeholders. We reaffirm our commitment to the principles of the UN Global Compact and the Sustainable Development Goals».
At Telefónica, we are committed to keep innovating and to create a more connected, inclusive and sustainable world
Key Chapters
Strategic Vision
ESG is embedded within Telefónica’s strategy to address our mission – “to make the world more human, by connecting lives”.
Environment
Green networks
- On track to be net zero by 2040, SBTi aligned
- Reduced emissions by 52% (Scope 1, 2 & 3) vs. 2015
- 100% renewable energy in 5 markets, 89% overall
- 5M reused equipment from operations, offices, and customers
Society
Accessible & trustworthy connectivity
- Rural MBB population coverage: 95% Spain, 99% Germany and 84% Brazil
- 33 NPS*, +14 points versus 2017
- No serious data breaches
- Motivated team (eNPS 75) and diverse (34% female managers)
*Telefónica strengthens the Internal Control System over Sustainability information and obtains a reasonable assurance report for a key indicator: Net Promoter Score (NPS).
Governance
ESG embedded across the business
- > 90k employees trained in Code of Ethics and Human Rights
- Zero tolerance of corruption
- > 20k sustainability-related audits of suppliers
- > 37% of financing linked to sustainability indicators
