Integrated Management Report

Chairman’s letter

2020 will be a year we will never forget, a year that
showed how vulnerable we still are. The coronavirus has
caused significant human damage; it has affected every
aspect of social and economic life, and has showed us
what we thought we would never have to see.

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Telefónica at a glance

In 2020 we have made some important achievements.
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Impact on the community

We have a work agenda that revolves around Goal 9 by sustainable infrastructure.
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Digital inclusion

We promote a more inclusive connectivity.
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Leading by example

It is essential to build trust with our customers and suppliers.
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Our customers

With the COVID-19 crisis, our mission is “connecting people’s lives”.
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Human Capital

Fostering an organisational culture of equity, plurality and inclusion.
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Suppliers and Human Rights

We work together to ensure the smooth operation of the network.
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A Greener Future

Telefónica’s priority is to help protect the environment.
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Historical Archive Annual Reports

All annual reports 1924 – 2020

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