Our Responsible Business Principles set out our ethical commitments as a Company and constitute our Code of Ethics and Conduct, as well as our sustainability policy. These Principles govern what we say and do in our daily activity, both when acting individually and as a team.
The Responsible Business Principles constitute our Code of Ethics and Conduct, as well as our sustainability policy.
They apply to all of us who are part of the Telefónica Group, regardless of where we carry out our activity or our position or role. Within our value chain, business partners and suppliers play a key role; therefore, we require them to adopt a code aligned with these Principles.
Everyone at Telefónica has the responsibility to act with integrity, transparency and commitment in order to build a relationship of trust and security with all our stakeholders.
- Download the PrinciplesOur Business PrinciplesPDF | 2 MB
- Princípios de Negócio Responsável (PT-BR)PDF | 2 MB
«Our Responsible Business Principles are not an aspirational document. They are a decision-making framework. A Code of Ethics and Conduct that clearly defines how we want to act at Telefónica.»
Marc Murtra, Executive Chairman of Telefónica
Queries Channel for the Responsible Business Principles
Channel for requesting guidance or clarification on the contents of the Telefónica Group’s Responsible Business Principles. All communications received are handled in accordance with the principles of respect, confidentiality, trustworthiness and completeness, as set out in the Queries Channel for the Responsible Business Principles Management Regulations. Explore the topics covered in the Frequently Asked Queries document.
Make a Query
The channel is accessible 24/7 through this web form. Queries can be made anonymously or contact details can be included. The information provided will be handled securely and confidentially.
Check the status of a query
After sending your query, the system will provide a query ID and a password. Please, retain these details in order to check the status and resolution of your query, using the communication platform of the Queries Channel for the Responsible Business Principles itself.
Internal Policies and Regulations
Telefónica has an internal regulatory framework that develops and complements the Principles set out in its Code of Ethics and Conduct.
Principle 1
Ethical and responsible management
Zero tolerance towards corruption. Integrity in all public and private spheres. Enterprise risk management.
Principle 2
Corporate governance and internal control
Adequate controls to assess and manage risks. Coordination of the Group’s regulatory framework.
Principle 3
Respect for and promotion of Human Rights and Digital Rights
We ensure dignity, privacy and security in the digital environment. Due diligence in human rights.
Principle 4
Our commitment to the environment
Guidelines on environment, energy and circular economy in accordance with ISO 14001 and ISO 50001 standards.
Principle 5
Innovation, design and responsible use of technology
Pioneers in AI ethics since 2018. Responsible, transparent, fair and inclusive use of technology.
Principle 6
Responsible communication
Guidelines for ethical communication and the creation of responsible content. Control of lawful and reliable advertising.
Principle 7
Our commitment to our customers
Privacy, security and digital well-being at the heart of the customer relationship. Transparent access to data.
Principle 8
Our commitment to employees
Diversity, inclusion, gender equality and workplace well-being as pillars of our culture.
Principle 9
Our commitment to the societies in which we operate
Sustainable development, digital inclusion and active contribution to the local communities where we operate.
Principle 10
Responsible supply chain management
A Code of Conduct for all suppliers. Sustainability and responsibility throughout the entire value chain.
