Our Responsible Business Principles set out our ethical commitments as a Company and constitute our Code of Ethics and Conduct, as well as our sustainability policy. These Principles govern what we say and do in our daily activity, both when acting individually and as a team.
They apply to all of us who are part of the Telefónica Group, regardless of where we carry out our activity or our position or role. Within our value chain, business partners and suppliers play a key role; therefore, we require them to adopt a code aligned with these Principles.
Everyone at Telefónica has the responsibility to act with integrity, transparency and commitment in order to build a relationship of trust and security with all our stakeholders.
- Download the PrinciplesOur Business PrinciplesPDF | 2 MB
- Princípios de Negócio Responsável (PT-BR)PDF | 2 MB
“Our Responsible Business Principles are not an aspirational document. They are a decision-making framework. A Code of Ethics and Conduct that clearly defines how we want to act at Telefónica.”
Marc Murtra, Executive Chairman of Telefónica
QUERIES CHANNEL FOR THE RESPONSIBLE BUSINESS PRINCIPLES
To ensure the proper understanding and application of the Responsible Business Principles, and as a complement to communication campaigns and training activities, Telefónica provides employees and third parties with a dedicated queries channel. Through this channel, they can resolve doubts, seek guidance or obtain clarification on the contents of the Code of Ethics and Conduct.
Important: this channel is not a whistleblowing channel and, as such, it does not meet the confidentiality and security requirements applicable to whistleblowing channels.
Access to the Queries Channel
Responsible Business Queries Channel – Telefónica
Internal Policies and Regulations
Telefónica has an internal regulatory framework that develops and complements the Principles set out in its Code of Ethics and Conduct.
Principle 1 Ethical and responsible management
Zero tolerance towards corruption. Integrity in all public and private spheres. Enterprise risk management.
Principle 2 Corporate governance and internal control
Adequate controls to assess and manage risks. Coordination of the Group’s regulatory framework.
Principle 3 Respect for and promotion of Human Rights and Digital Rights
We ensure dignity, privacy and security in the digital environment. Due diligence in human rights.
Principle 4 Our commitment to the environment
Guidelines on environment, energy and circular economy in accordance with ISO 14001 and ISO 50001 standards.
Principle 5 Innovation, design and responsible use of technology
Pioneers in AI ethics since 2018. Responsible, transparent, fair and inclusive use of technology.
Principle 6 Responsible communication
Guidelines for ethical communication and the creation of responsible content. Control of lawful and reliable advertising.
Principle 7 Our commitment to our customers
Privacy, security and digital well-being at the heart of the customer relationship. Transparent access to data.
Principle 8 Our commitment to employees
Diversity, inclusion, gender equality and workplace well-being as pillars of our culture.
Principle 9 Our commitment to the societies in which we operate
Sustainable development, digital inclusion and active contribution to the local communities where we operate.
Principle 10 Responsible supply chain management
A Code of Conduct for all suppliers. Sustainability and responsibility throughout the entire value chain.
The Responsible Business Principles constitute our Code of Ethics and Conduct.