Sustainability Strategy

ESG helps us to become the best gateway for citizens to digital technologies and to meet the strategic objectives of Transform & Grow. Sustainability at Telefónica is “on” to generate real value for the business, society and the planet.

Explore our ESG strategy and data, view our ratings, indices and rankings and discover our sustainability accolades.

Sustainability Plan 2026-2030

Our Sustainability Plan integrates ESG criteria into our processes and decision-making. Its aim is to foster a more innovative and competitive company, whilst positioning us as part of the solution to challenges such as climate change, inequality, employability and disinformation.

The Plan strengthens the management of risks – regulatory, operational and climate-related – and opportunities. This translates into greater resilience for the Group in the medium and long term.

In this way, we are driving a solid growth model with more and better services for our customers, which also helps to optimise our financing conditions.

Maya Ormazabal

Our Sustainability Plan turns purpose into action and action into value. It drives growth through a broader vision of the business. It also strengthens our efficiency and resilience, as well as the trust of our stakeholders.”

Maya Ormazabal

Chief Sustainability Officer at Telefónica

Sustainability. On

We power sustainable progress across three key dimensions to integrate impact into every aspect of our operations, thereby covering the entire life cycle, from network planning and procurement to customer service, data management and talent retention.

ENVIRONMENT

ON | Powering the green transition for a better future

We build low-carbon operations that reduce costs, optimise resources and strengthen competitiveness.

SOCIAL

ON | Powering a more digital & inclusive society that supports greater wellbeing.

We drive connectivity & digital solutions that deliver value for customers, communities and the business alike.

GOVERNANCE

ON | Powering trust in a digital world.

We embed ESG into governance to enhance accountability, manage risks and attract sustainable investment.

2030 Goals

View information about the environment
Zero operational emissions
More efficient networks (ESCs*)
100% renewable
Operational emissions offset
100% Renewable
50% PPAs
Low-carbon value chain
Scope 3 emissions reduction
Climate criteria in procurement
Green transition in the sector
-56% Scope 3 GHG emissions vs 2016
Circular asset management
Reduction in resource use
Extended service life and reuse of equipment
Second-hand sales
Recycling and sale of waste
Zero Waste Design, reuse and recycling
Adaptation and resilience: Climate risks
Climate risk assessment
Climate adaptation plan
Resilience network
>5.000
critical assetswith individualised Climate risk assessment
*Energy-saving certificates

View information about Social
B2C: Responsible and inclusive digitalisation
Better customer experience
Accessible products and channels
Digital wellbeing: responsible and safe use
Rural connectivity
Enhance customers’ digital well-being and expand rural coverage
B2B: Business growth and sustainable offerings
ESG in the value proposition
Eco-Smart solutions
Responsible design of products and services
Delivering the best portfolio of products for sustainability
Diversity, Inclusion & employee well-being
Talent retention and recruitment
High-impact culture
Diverse teams
37% Women executives**
Sustainable branding and content
Raising public awareness
Responsible marketing
Sustainable productions
Promote in-house TV content aligned with sustainability criteria
**2027 Goal

View information on governance
Governance, policies y processes
Cross-organisational ESG
Certifications and standards
ESG criteria in M&A
AI in sustainability management
Data governance
Workforce trained in ethics and sustainability
Responsible and Resilient Supply Chain
ESG in procurement
Supply chain due diligence
Support for strategic suppliers
Industry collaboration
>95% High risk suppliers assessed
Access to Sustainable Capital
Sustainable finance
Taxonomic alignment
ESG ratings and rankings
Maintain the commitment to sustainable financing
Ethical and secure technology
Responsible AI
Privacy by design
Comprehensive cybersecurity
Ethical and responsible AI and leadership in digital trust

Download the sustainability plan

Sustainability Plan
PDF | 1 MB

ESG Telefónica profile

Explore Telefónica’s ESG strategy, progress, and commitments. Take a look at the presentation highlighting key milestones, objectives, and achievements in environmental, social, and governance matters. Download the ESG Data Book for a detailed view of our main ESG indicators. For more information, sign up to our ESG newsletter.

*Updated in May 2026

ESG Ratings, indexes & rankings

ESG ratings, indexes & rankings are a permanent incentive to keep improving. In the last months:

World Benchmarking Alliance considers Telefónica the global leader both in the Digital Inclusion Benchmark and in its Social Benchmark.
Ranking Digital Rights places Telefónica at the top of the sector in Digital Rights.
Workforce Disclosure Initiative (WDI) ranks Telefónica among the top three global telecom companies for workforce transparency, with an 89% disclosure score.
MSCI has awarded us BBB in their ESG rating.
Bloomberg scores Telefónica 6.2, ranking the company third in the sector.
Corporate Knights includes us in the Global 100, the ranking of the world’s 100 most sustainable companies. We rank fourth among telecommunications companies globally.

82/100

2026 Yearbook member (CSA 2025)

*Updated in July 2026

A-List

12^th consecutive year

Top Quartile Telco
Industry 2025

4,6/5

97th percentile in sector and
Member of FTSE4Good

69,17/B

1^st in sector

Awards for sustainability

Our ESG results are also reflected in the recognition we have received from internationally renowned institutions and media organisations, which recognise our performance in sustainability.