MILESTONES AND GOALS

“Among the difficulties hides the opportunity”

Albert Einstein

Our 2019 Milestones

CUSTOMER recommendations and sustainable growth

Best PLATFORMS

52,408 million euros contributed to GDP, almost 0.5% of wealth

Employment Map to learn about the most DEMANDED jobs and digital skills

We create 9.58 JOBS for each person we hire

We meet our ENERGY and EMISSIONS targets 2015 - 2019

EMPLOYEES recommend the organisation as a good place to work (58.4%)

We award 83% of our purchases to local SUPPLIERS

We have issued our first GREEN BOND HYBRID to improve energy efficiency

Our Goals

Increase customers (NPS) and SOCIETY confidence

Continue to increase revenues and operating/revenues CASHFLOW

Continue to offer an attractive DIVIDEND

Turn our EMPLOYEES into company ambassadors

Transforming the EDUCATION of 13 million children by 2020

Incorporate 25,000 YOUNG PEOPLE up until 2021

Increase the number of EXECUTIVE WOMEN to 30% by 2020

Be 100% RENEWABLE by 2030 and become CARBON NEUTRAL by 2050

Promote SERVICES to avoid 10 tons of CO2 per 1 emitted in 2025