Environmental Management

Telefónica’s Green ICT and Environmental strategy is designed to promote environmental sustainability of our operations, customers and cities. It can generate value to our company in terms of reducing costs and generating new revenues

Environmental Policy

In this area, we have three common objectives: promote domestic energy efficiency and reduce our emissions of CO2eq, developing competitive Green ICT to improve the eco-efficiency of our customers and to position Telefónica as a leader in Green ICT solutions.


Regarding the environment, we integrate it as another element of the business. To fulfill our commitments, we still following six global environmental management principles.


 These principles are:

- The measurement of environmental performance indicators or KPIs

- The global risk management

- The compliance with legislation

- A responsible for network deployment

- The Environmental Management System

- The promotion of a circular economy


> Telefónica’s Global Environmental Policy:

  • Environmental KPIs

    At Telefónica, we measure our environmental performance through global KPIs applicable to all operators, in order to facilitate decision-making, identify potential environmental risks and measure the economic impact.

  • Environmental Risks

    We manage our environmental risks following the global risk management model implemented in the company. Among the risks we have identified, we should mention those related to environmental liabilities, inadequate management of waste, the effect of climate change on operations, etc.

  • Compliance with the law

    As a multinational, we work to comply with environmental legislation and we apply certain minimum standards and our best practices in the countries in which such legislation does not exist.

  • Roll-out of the network

    The most significant environmental aspects of Telefónica’s activities are related to the infrastructure necessary to provide service to our customers.
    In order to minimise the visual impact, and without reducing the quality of the service, we select the best location to roll out our network and we undertake camouflage actions.

    In 2015, we invested 2.8 million euros in order to reduce the impact. In this regard, we should also highlight the sharing of 33.878 infrastructures with other operators.

    At Telefónica, we monitor the fuel tanks which provide energy support to the telecommunications network, and not only in emergency situations, in order to avoid soil contamination.

    When our network is located in a protected environment, we pay particular attention to the fauna, the flora and the landscape. Thus, before starting any construction, we carry out environmental impact studies.

  • Environmental Management System

    Our global Environmental Management System, based on ISO 14001, enables us to ensure compliance with legislation and provides minimum standards in the countries where legislation is less developed.

    Though the company’s environmental aspects are not intensive, they are very geographically disperse, which makes  extremely important to have an environmental management based on standard processes. The objective: prevent and mitigate environmental impact.


    Likewise, we extend environmental management to the entire value chain: suppliers, through clauses in the contracts, information activities and audits; employees, through training; and customers and other stakeholders, through programmes for consumers and awareness-raising initiatives.

    Nowadays, the 88% of our company already has a system endorsed by an external certification. Our objective is to expand it to the 100% of the telecommunication companies before 2017.

    For example, in countries like Mexico, 55 % of network deployment made along 2014 occurred through existing co-located sites. In addition, Telefónica has implemented, in many of its businesses, policies that impose the preferential use of recycled paper. Currently 50% of the paper consumption of the Group is reused.

  • Circular Economy

    At Telefónica, we integrate the circular economy concept in all our processes. We are looking for a more efficient resources management to reduce the environmental impact, to obtain new financial value and, as far as possible, to return the goods to the production cycle.

    Discover it here.

  • Electromagnetic fields

    Electromagnetic fields have always been present in our surroundings: for example, birds and fish use them for orientation. Though some are visible, such as the rainbow, the majority are invisible to the human eye, such as the magnetic field which orientates compasses or sunlight. The waves which form these fields are what enable mobiles, radio and television to function.


    At Telefónica, we are aware of society’s concern about this issue. We therefore maintain transparent communication about it.


    Further information: Electromagnetic fields


Responsible Business Channel

Ask us any aspect related to sustainability of Telefónica in our Responsible Business Channel.

Pioneers in recycling programmes

Telefónica has an integrated global policy for the management of waste electrical and electronic equipment (WEEE) based on the “3Rs”: Reduce, Reuse and Recycle. And we are one of the pioneering companies in the implementation of e-waste management programmes, especially in the countries of Latin America. In fact, GSMA highlights some of our practices in its
“eWaste in Latin America”

Telefónica’s Environmental Policy

Environmental Policy


We have a multidisciplinary team operating both at a global level and within each of the Group Companies, which is in charge of carrying out our strategy at each of the different responsibility levels. The environmental strategy is the responsibility of the Management Committee within the framework of the Business Principle Plan.