Telefónica Global Privacy Policy

In the Privacy Policy we describe how, for what reasons, and where we process information, as well as the type of data we manage. Our activities are subject to this policy in every geographical region in which we operate.

In Telefónica we incorporate privacy in our products and services as one of the essential aspects to be considered, from their  ideation and design  to their implementation (privacy by design)


The Privacy responsibility fall to Chief Data Officer and Data Protection Officer

  • Chief Data Officer is responsible for defining the company’s overall strategy in Big Data, Advertising and fourth platform with a view to empowering customers to better understand how their data can work for them and how they can leverage the use of their data in terms of service customisation. He also leads global business of cybersecurity and data security of Telefonica.
  • Data Protection Officer (DPO): is responsible of Data Governance Model and reports directly to the Telefónica, S.A. Board of Directors. The Telefónica Group DPO leads and coordinates the Global DPO Office which plays following roles among others: it takes on direct responsibility over the compliance program in matters of privacy in the global and corporate scope, the guarantee of the implementation of the program within the Telefónica Group and risks analysis on privacy.

The Regulation (EU) 2016/679 (General Data Protection Regulation) of the European Parliament and of the Council of of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) forces us to facilitate information about our personal data treatment in European Economic Area. If you want to know more about privacy policy and the exercise your rights in our business units in Germany, Spain and UK you can Access following links:

On the other hand, just as we integrate in our policies and procedures the respect to privacy, we also take into account freedom of expression. Both human rights are often in connection and become relevant in the online world.

As a further step towards transparency, Telefónica has published a report on the requirements we received from the corresponding authorities, covering all countries in which we operates.

In all of these cases, we implement a strict procedure which simultaneously guarantees compliance with our obligations regarding collaboration with the department of justice and the protection of the fundamental rights of the affected parties.

Since 2016 we have also been members of the Global Network Initiative (GNI) , This is an organization on a global scale which aims to promote and protect privacy and freedom of expression, and which is made up of a multistakeholder group, members of which include investors, civil society and private companies: telecommunications operators, internet service providers, and computer and software manufacturers