“I see Telefónica as the essential company in every household”, Andrés Gimeno

Meet Andrés Gimeno, voice platform technician at Telefónica. Discover his professional and personal career.

Meet Andrés Gimeno, voice platform technician at Telefónica. Discover his professional and personal career.
Reading time: 4 min

How long have you been with Telefónica and what is your assessment of your time here?

I joined on 21 January 2002 in Key Accounts, an emblematic date and numbers that I use for “good luck”. Of course there was a before and an after. Telefónica has been present at all the important events in my life.

Telefónica has offered me the opportunity to collaborate as a volunteer, being able to participate in a “very active” way in the first unified sports olympics or in events where the objective is to value technology as a means of integration of vulnerable groups, in the “Clean Mirror Event” I had the luxury of being nominated as candidate for volunteer of the year. My time at Telefónica has been a time of quality experiences.

Is there any project at Telefónica that you are particularly proud or satisfied with?

I have been lucky enough to participate in several of those projects that make you smile when you see the result, the first of them was when we put the customer as the focus of excellent service and I was in charge of implementing the post-service survey for the self-employed segment, we suffered and worked with a single objective, TO BE ABLE TO LISTEN TO AND SOLVE THE NEED OF OUR CUSTOMERS, so I am proud to be Telefónica.

On the other hand, there are my vitamins, that which cannot be called work because it makes you enjoy, create, grow, share and that is my activity as an Internal Teacher focused on Personal Skills, and it is we employees who have to feel cared for, trained and motivated towards the constant change to which the VUCA environment of Telecommunications subjects us, from here, infinite thanks to all those with whom I have shared these moments, you have made me laugh, cry with emotion, embrace, share and learn PRIDE OF A TEAM OF TRAINERS.

What do you think Telefónica has contributed to society?

Progress, future, technology, growth, enthusiasm and, of course, union and communication between people, we have shortened distances… it moves me to see our advertisement for THE KISS.

In our day to day we go into “automatic mode”, we go to work, hard work, continuous, changing, sometimes very difficult or stressful, and at that moment is when we have to look at the end result, the emotions that we awaken when we give that quality communication, that longed-for call from your loved one, that longed-for access note received on your mobile, that website on which you managed to publish to launch your business and many kisses.

Where do you see Telefónica in the future?

I like a phrase I heard recently about Telefónica: “the company is like a Swiss Army Knife, tell me what you need and I’ll have the solution”. I see Telefónica as the essential company in every home, covering not only communication needs but also the emotional security of our customers, who need to know that we have the solution.

Could you live without a mobile phone?

I always say yes, but the reality is a resounding no, my mobile is my magic wand, I have in my hand, the TV, my music, my bank, the control of my car, the controls of the TV, games and the immense window of internet to keep me up to date, infinite possibilities in your hand, well, the same, we can adapt to everything, but this option would be difficult.

Help us to solve one of the great enigmas of humanity: the potato omelette… With onion or without onion?

I would only eat potato omelette, for me it is a ceremony, an enjoyment, I imagine the omelette at a family dinner, at a picnic, at a celebration, in short, each one has its moment but, if I have to choose one, it would be WITHOUT ONION, this is like putting a lot of jam on top of cheesecake, peach, strawberry, no, just cheesecake, right, so that’s how it is with the omelette.

Come up with a crazy idea you would like Telefónica to do for its centenary

We are already hearing ideas about events for employees, but what about for the customers who made it possible? I would send some kind of loyalty card to our customers, with a slogan like “you made 100 years of Telefónica possible”, a traveler’s passport through our history, which can be stamped like a passport depending on the products you have contracted, depending on the stamps, it would give them access to some kind of benefit, from a direct gift in shops (to generate customer flow) or discounts at partners, I think it would produce a sense of belonging.

I nominate Laura Isabel País García and Nacho del Rio Magdaleno.

In #Thespanishomelettething tag section we interview Telefónica’s employees on a variety of topics, while trying to solve one of humanity’s greatest dilemmas.

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* This interview is aimed at Telefónica’s employees


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