André de Souza

Senior Manager of the B2B Relations and Business Department Telefónica Brazil.

I am 47 years old, married to Giselle da Hora and father of 3 children (Serena, 10 years old, and twins Rafael and Daniel, 2 years old). I have been living in Curitiba for 6 years. I have a degree in systems analysis and a post-graduate degree in business management.

My career is consolidated in the Customer Experience area, where I held several positions and became a technical reference after a professional transition. I have 25 years of experience in Telefónica and I have been an executive at Vivo since 2006. I have worked in areas such as IT, customer services, technical process governance, customer experience and customer relationship operations.

My profile is leadership, results-oriented and forward-looking. I have the technical knowledge, skills and motivation to take on challenges. I develop high-performance teams, I am agile to adapt to organisational changes and I am committed to new work methodologies and digital culture.

In terms of hobbies, I am a Palmeiras fan (on a normal day), I like to read, assemble puzzles and play with my children. I have a motto that I carry with me wherever I go: Be a good person, good things happen…


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