The Sustainable Development Goals (SDGs) are the most ambitious programme in history to address the major social and environmental problems facing humanity.

The Internet and digital solutions –based on connectivity– are essential for achieving more than half of the proposed goals: they improve the quality of life of people, facilitate equitable growth, and protect the planet.

They are the allies we use at Telefónica to help us build, all together, a better world where no one is left behind.

Our commitment to digital transformation is materialized in the ODS 9, which consists of “building resilient infrastructures, promoting inclusive and sustainable industrialization, and encouraging innovation”. This is Telefónica’s main ODS, the one we have the most impact on.



In addition, we have projects focused on contributing to the other objectives, with a more direct influence on those related to economic growth. Despite our impact, we are aware of the many challenges that still have to be met and believe that sustainable innovation is a path to move forwards.

Goal 4

Guaranteeing an inclusive, equitable, quality education, and promoting learning opportunities for everyone throughout life

At Telefónica we promote the technological transformation of teaching and digital education and digital education in order to boost universal access to quality education. How? With training programs, social impact projects, and business solutions through the Telefónica Educación Digital company and Fundación Telefónica.

GOAL 4.2

  • We invested 81 million Euros in education projects.
  • We have more than four million students enrolled in our MOOCs.
  • We provide quality digital education to 5.8 million boys and girls through ProFuturo.


  • We contributed more than 1.2 million training hours in the ScolarTIC platform, used by 512,000 teachers, educators, and parents.
Goal 5

Achieve gender equality and empower all women and girls

For Telefónica, diversity is a source of talent. It enriches the culture of our company and brings us closer to our customers and society in general. Our goal is to have people with different culture, gender, sexual orientation, race, generation, abilities, profiles, etc. and beyond all this, with diversity of thought.

META 5.1

  • The total average salary of women with respect to that of men, without any difference due to seniority, in middle management in Spain, is 96.8%.

META 5.5

  • We have 46,224 women in our workforce, 37.7% of the total.
  • 21.5% of our managers are women.
  • 17.6% of the Board of Directors are women.
Goal 7

Ensure access to affordable, reliable, sustainable and modern energy for all

We wager on the use of renewable energies for the execution of our activities with the main objective of reducing GHG emissions, as well as reducing energy dependency. We are committed to this cause, setting the objective of exclusively using clean energies by 2030.

Goal 7.2

  • 47% of the electricity that we consume at a global level is now renewable

Goal 7.3

  • We prevented 36,972 tons of CO2eq emissions thanks to an energy efficient service.
  • We reduced our energy consumption by 52% MWh/PB.
  • We decreased the fuel consumption of our customers’ fleets of vehicles by 15%, and the energy of their buildings by 23.6%.
Goal 8

Promoting sustained, inclusive and sustainable economic growth, full and productive employment and decent jobs for all

By improving the Gross Domestic Product (GDP) and employment with our activity, we are one of the most relevant engines of economic development in the communities where we are present. In addition, we encourage digital learning to promote equality in education and to improve employability.

GOAL 8.3

  • We allocated 23.4 Euros out of every 100 Euros of our turnover to taxes, with a total contribution of 12.188 billion Euros.
  • We awarded 82.7% of our purchases to local providers.

GOAL 8.5

  • For every 100 euros of turnover of the company, 21.8 euros are destined to the payment of taxes. Our total tax contribution (CTT) amounts to about 11,400 million euros.
Goal 9

Building resilient infrastructures, promoting inclusive and sustainable industrialisation, and encouraging innovation

At Telefónica we promote digital inclusion with network deployment, and an accessible and affordable offer, and the modernization of the industry with digital solutions that also seek to have a positive impact on society and the environment. In addition to being one of the world’s leading companies in terms of investments in technological innovation, we favour open innovation through Telefónica Open Future.

GOAL 9.1

  • We invest 8.697 billion Euros every year. The growth of smartphones and continuous fixed broadband, reaching a penetration of 63% and 58%, respectively.

GOAL 9.4

  • We prevented 939 ktCO2 thanks to EcoSmart services, which is equal to 69% of our carbon footprint.

GOAL 9.5

  • We allocated 862 million Euros to R&D, and reached 643 patents.


  • We contributed 342.5 million Euros to the Universal Service to extend connectivity to all.
  • We increased the coverage of our communications network:
    Fibre: 73 million households covered
    4G/LTE mobile coverage: 72% of the population
    Voice over LTE (VOLTE) deployment: 7 countries
Goal 11

Making cities and human settlements inclusive, safe, resilient and sustainable

In Telefónica we offer cities digital solutions which converge in an integrated open platform to help them solve their greatest challenges as smart cities: the optimization of the consumption of resources, the reduction of CO2 emissions, and the improvement of the mobility and lives of people, making them more participative, promoting innovation, and making the economy more dynamic, thus leading to cities that are pleasant and habitable.

GOAL 11.4

  • We allocate 138 million euros to social and cultural initiatives every year.

GOAL 11.5

  • We develop new tools for managing emergency situations.

GOAL 11.6

  • We offer 12 EcoSmart services that allow our customers to make a more efficient use of resources such as energy and water, and reduce emissions.
Goal 12

Ensure sustainable consumption and production patterns

At Telefónica, we are aware that the resources offered by nature are limited, and that is why efficiency guides our activity. On the other hand, the concept of circular economy, which is based on reuse and recycling with the aim of generating zero waste, is well established in our company, which seeks to give its waste a second chance.

GOAL 12.2

  • We reduced our overall consumption of water up 3.7 Hm3.
  • We reduced our consumption of paper by 24.5%, placing it at 956 tons.
  • We consumed 6,846 GWh of energy, 1.54% more than the previous year, despite the fact that our business has grown by 38%.
  • We generated 27,356 tons of waste, 17% more than in 2016, mainly due to the transformation of the network.

GOAL 12.5

  • We recycled 26,538 tons of waste, 97% of the total.
  • -We reused 505,706 mobile phones of customers, and 2,242,896 routers and decoders.

GOAL 12.6

  • 100% of our operators are certified under ISO 14001.
  • -We evaluated 794 providers through Ecovadis.
Goal 13

Taking urgent action to combat the climatic change and its effects

Our Energy Efficiency Programme allows us to do more with less and reduce our CO2 emissions. Also, in Telefónica we commercialise -Green TIC services - to help other companies and cities to reduce their energy consumption and, thus, their carbon footprint. Similarly, we have systems like Vivo Clima, to help prevent natural disasters in areas of climatic risk.

GOAL 13.3.

  • We reduced our CO2 emissions by 3% in the last year; 28% since 2015.
  • We reduced the emissions of our value chain by 6% (Scope 3) in 2017.
  • We maintain our commitment to reducing our greenhouse gas emissions 30% by 2020, and 50% by 2030.

The final objective of the Telefónica Open Government is to improve the quality of democracy and, above all else, make the lives of citizens easier by focusing on relationships with them. We consider transparency to be an elemental value for out long term strategy and for gaining society’s trust.

  • We have a Chief Data Officer leading the commitment strategy with the right to privacy and control over the client’s data. We also have a Chief Privacy Officer who ensures that the Privacy Policy is followed in every operation we are a part of.
  • We publish an annual Transparency Report. In this way, we inform society about the requests that we may receive on behalf of the authorities which are related to certain data.


The impact of Telefónica on the SDG starts at 9 and extends to the others.



We travel 130,000 kilometers to show you the stories that are changing the world thanks to mobile technology.



We join the campaign #Companies4SDGs to tell you, month by month, what you can do to help meet the Objectives.



Telefónica already uses Big Data for addressing challenges to humanity such as natural disasters, pollution, epidemics, crime, health, education… It is what we call Big Data for Social Good.


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