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The Sustainable Development Goals (SDGs) are the most ambitious programme in history to address the major social and environmental problems facing humanity.

The Internet and digital solutions –based on connectivity– are essential for achieving more than half of the proposed goals: they improve the quality of life of people, facilitate equitable growth, and protect the planet.

They are the allies we use at Telefónica to help us build, all together, a better world where no one is left behind.

Our commitment to digital transformation is materialized in the ODS 9, which consists of “building resilient infrastructures, promoting inclusive and sustainable industrialization, and encouraging innovation”. This is Telefónica’s main ODS, the one we have the most impact on.


In addition, we have projects focused on contributing to the other objectives, with a more direct influence on those related to economic growth. Despite our impact, we are aware of the many challenges that still have to be met and believe that sustainable innovation is a path to move forwards.

Telefónica and FAO have developed an alliance to encourage the introduction of technology and digitalization in agriculture and food value chains for this way to make the planet's resources more sustainable. This joint work contributes to the United Nations Sustainable Development Goals: SDG2, SDG11, SDG12, SDG13, SDG17.

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Goal 4

Guaranteeing an inclusive, equitable, quality education, and promoting learning opportunities for everyone throughout life

At Telefónica we promote the technological transformation of teaching and digital education and digital education in order to boost universal access to quality education. How? With training programs, social impact projects, and business solutions through the Telefónica Educación Digital company and Fundación Telefónica.

GOAL 4.1

  • We provide quality digital education to 10.2 million children in 34 countries through ProFuturo.

GOAL 4.2

  • We have more than 6.6 million students enrolled in our MOOCs.

GOAL 4.4

  • We train more than 1,018,000 people to improve their employability..


  • We train 400,000 teachers in digital education through ProFuturo.
    We provide training on the ScolarTIC platform, used by more than 828,000 teachers, educators and parents.
Goal 5

Achieve gender equality and empower all women and girls

For Telefónica, diversity is a source of talent. It enriches the culture of our company and brings us closer to our customers and society in general. Our goal is to have people with different culture, gender, sexual orientation, race, generation, abilities, profiles, etc. and beyond all this, with diversity of thought.

META 5.1

  • The gross gender pay gap is 19.1%.

META 5.2

  • We detected 2 cases of discrimination last year.

META 5.5

  • 29% of the Board of Directors are women.

  • 26% of our managers are women.

  • We have a 38% of women in our workforce.
Goal 7

Ensure access to affordable, reliable, sustainable and modern energy for all

We wager on the use of renewable energies for the execution of our activities with the main objective of reducing GHG emissions, as well as reducing energy dependency. We are committed to this cause, setting the objective of exclusively using clean energies by 2030.

Goal 7.2

  • 81.6% of the electricity that we consume at a global level is now renewable.

Goal 7.3

  • We avoided about 1,010,000 tons of CO2 emissions per consumption of renewable energy from 2015.
Goal 8

Promoting sustained, inclusive and sustainable economic growth, full and productive employment and decent jobs for all

By improving the Gross Domestic Product (GDP) and employment with our activity, we are one of the most relevant engines of economic development in the communities where we are present. In addition, we encourage digital learning to promote equality in education and to improve employability.

GOAL 8.2

  • We give our employees more than 4 million hours of training per year.

GOAL 8.3

  • We allocated 18 Euros out of every 100 Euros of our turnover to taxes, with a total contribution of 8,705 billion Euros.
  • We awarded 83% of our purchases to local providers.

GOAL 8.5

  • We generates more than 108,000 direct jobs and nearly 766,000 indirect.
  • We conduct more than 18,300 audits to suppliers and 687 have improvement plans.
Goal 9

Building resilient infrastructures, promoting inclusive and sustainable industrialisation, and encouraging innovation

At Telefónica we promote digital inclusion with network deployment, and an accessible and affordable offer, and the modernization of the industry with digital solutions that also seek to have a positive impact on society and the environment. In addition to being one of the world’s leading companies in terms of investments in technological innovation, we favour open innovation through Telefónica Open Future.

GOAL 9.1

  • We invest more than 8,700 billion Euros every year.
  • The growth of smartphones continues reaching a penetration of 76,6% in Europe and 70% in Latinamerica.

GOAL 9.5

  • We allocates close to 866 million Euros to I+D, and have 477 patents.


  • We connect more than 700,000 people in 3,750 communities in remote areas of Peru thanks to the Internet for All project.
  • We increase the coverage of our communications network:
    Fibre: 128 million households covered
    4G/LTE mobile coverage: 79.2%
Goal 11

Making cities and human settlements inclusive, safe, resilient and sustainable

In Telefónica we offer cities digital solutions which converge in an integrated open platform to help them solve their greatest challenges as smart cities: the optimization of the consumption of resources, the reduction of CO2 emissions, and the improvement of the mobility and lives of people, making them more participative, promoting innovation, and making the economy more dynamic, thus leading to cities that are pleasant and habitable.

GOAL 11.6

  • We avoid 3.2 million tCO2 thanks our services, so that for each ton we emit in our activity we are able to avoid 3.3. tons in our customers.
Goal 12

Ensure sustainable consumption and production patterns

At Telefónica, we are aware that the resources offered by nature are limited, and that is why efficiency guides our activity. On the other hand, the concept of circular economy, which is based on reuse and recycling with the aim of generating zero waste, is well established in our company, which seeks to give its waste a second chance.

GOAL 12.2

  • Our energy consumption exced 6,900 GWh, 6,500 GWh of electricity.
  • We generate about 41,700 tons of waste.

GOAL 12.5

  • We recycle 98,4% of waste.
Goal 13

Taking urgent action to combat the climatic change and its effects

Our Energy Efficiency Programme allows us to do more with less and reduce our CO2 emissions. Also, in Telefónica we commercialise -Green TIC services - to help other companies and cities to reduce their energy consumption and, thus, their carbon footprint.

GOAL 13.3.

  • We reduce our direct emissions (Scope 1) by 20% compared to 2015, up to 237,600 tons.
  • We cut indirect emissions (Scope 2) by 55%, up to 725,300 tons.
  • Our indirect emissions (Scope 3) are 2,124,000 tCO2e, 18.5% less than in 2016.
  • Thus, Telefónica undertakes to:
    - Halve emissions by 2025 and 70% by 2030 to be carbon neutral by 2050.
    - Reduce CO2 emissions in our supply chain by 30% per euro purchased in 2025 compared to 2016 (Scope 3).
    - Avoid 10 tons of CO2 in customers for each one issued by Telefónica in 2025 (Net Positive)

The final objective of the Telefónica Open Government is to improve the quality of democracy and, above all else, make the lives of citizens easier by focusing on relationships with them. We consider transparency to be an elemental value for out long term strategy and for gaining society’s trust.

  • We have a Chief Data Officer leading the commitment strategy with the right to privacy and control over the client’s data. We also have a Chief Privacy Officer who ensures that the Privacy Policy is followed in every operation we are a part of.
  • We publish an annual Transparency Report. In this way, we inform society about the requests that we may receive on behalf of the authorities which are related to certain data.



In the future we will contribute to the SDGs in this way.



We join the campaign #Companies4SDGs to tell you, month by month, what you can do to help meet the Objectives.



Telefónica already uses Big Data for addressing challenges to humanity such as natural disasters, pollution, epidemics, crime, health, education… It is what we call Big Data for Social Good.

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