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The Sustainable Development Goals (SDGs) are the most ambitious programme in history to address the major social and environmental problems facing humanity.

The Internet and digital solutions –based on connectivity– are essential for achieving more than half of the proposed goals: they improve the quality of life of people, facilitate equitable growth, and protect the planet.

They are the allies we use at Telefónica to help us build, all together, a better world where no one is left behind.

Our commitment to digital transformation is materialized in the ODS 9, which consists of “building resilient infrastructures, promoting inclusive and sustainable industrialization, and encouraging innovation”. This is Telefónica’s main ODS, the one we have the most impact on.

*The data that appears in the video corresponds to the end of 2018


In addition, we have projects focused on contributing to the other objectives, with a more direct influence on those related to economic growth. Despite our impact, we are aware of the many challenges that still have to be met and believe that sustainable innovation is a path to move forwards.

Telefónica and FAO have developed an alliance to encourage the introduction of technology and digitalization in agriculture and food value chains for this way to make the planet's resources more sustainable. This joint work contributes to the United Nations Sustainable Development Goals: SDG2, SDG11, SDG12, SDG13, SDG17.

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Building resilient infrastructures, promoting inclusive and sustainable industrialisation, and encouraging innovation

At Telefónica we promote digital inclusion with network deployment, and an accessible and affordable offer, and the modernization of the industry with digital solutions that also seek to have a positive impact on society and the environment. In addition to being one of the world’s leading companies in terms of investments in technological innovation, we favour open innovation through Telefónica Open Future.

GOAL 9.1

To develop quality infrastructure to support economic and social development

  • Investment in network deployment: +8,700 million euros
  • Smartphone penetration in Europe: 76.6%
  • Smartphone penetration in Latin America: 70.0%

GOAL 9.5

To increase scientific research by promoting innovation

  • Investment in R&D: 866 million euros
  • Intellectual property rights: 477
  • +260 proposals from employees and third parties in our Sustainable Innovation Call


To increase access to ICT and strive to provide Internet for all

  • Number of people connected thanks to the Internet Para Todos (Internet For All) project: 700,000
  • Number of building units passed: 128 million

Guaranteeing an inclusive, equitable, quality education, and promoting learning opportunities for everyone throughout life

At Telefónica we promote the technological transformation of teaching and digital education and digital education in order to boost universal access to quality education. How? With training programs, social impact projects, and business solutions through the Telefónica Educación Digital company and Fundación Telefónica.

ProFuturo, an initiative promoted by Fundación Telefónica and ”la Caixa” Foundation, takes advantage of technology to close the educational gap in vulnerable environments.


GOAL 4.1

To ensure that all children complete primary and secondary education.

  • Scope of the ProFuturo digital education programme for children: 10.2 million beneficiaries in 34 countries

GOAL 4.3

To ensure equal access to quality technical, vocational and higher education.

  • Number of people trained on MOOCs: +6.6 million

GOAL 4.4

To increase the number of people with skills to access employment, decent work and entrepreneurship

  • People trained to improve their employability: +1 million


To increase the supply of qualified teachers

  • Number of teachers trained in digital education on the ProFuturo programme: 400,000
  • Training programmes for ScolarTIC teachers (registered persons): 828,174

Achieve gender equality and empower all women and girls

For Telefónica, diversity is a source of talent. It enriches the culture of our company and brings us closer to our customers and society in general. Our goal is to have people with different culture, gender, sexual orientation, race, generation, abilities, profiles, etc. and beyond all this, with diversity of thought.

GOAL 5.1

To end all forms of discrimination

  • Gross wage gap (men vs women): 19.1%

GOAL 5.2

To eliminate all forms of violence and other forms of exploitation

  • Cases of discrimination detected: 2
  • Disciplinary measures or terminations of employment executed: 2

GOAL 5.5

To ensure the full and effective participation of women and equal opportunities for leadership at all levels

  • Women on the Board of Directors: 29%
  • Women in management positions: 26%
  • Women in the workforce: 38%

Promoting sustained, inclusive and sustainable economic growth, full and productive employment and decent jobs for all

By improving the Gross Domestic Product (GDP) and employment with our activity, we are one of the most relevant engines of economic development in the communities where we are present. In addition, we encourage digital learning to promote equality in education and to improve employability.

GOAL 8.2

To achieve higher levels of economic productivity

  • Hours of training for employees: +4 million

GOAL 8.3

To promote development-oriented policies that support productive activities, decent job creation, entrepreneurship, creativity and innovation

  • Global tax contribution: 8,705 million euros
  • 18 out of every 100 euros of our business is assigned to the payment of taxes
  • Purchases from local suppliers: 83%

GOAL 8.5

To achieve full and productive employment and decent work for all

  • Direct employment generated: 108,054
  • Indirect employment generated: 766,460
  • Supplier audits: 18,359
  • Suppliers with improvement plans: 687

Making cities and human settlements inclusive, safe, resilient and sustainable

In Telefónica we offer cities digital solutions which converge in an integrated open platform to help them solve their greatest challenges as smart cities: the optimization of the consumption of resources, the reduction of CO2 emissions, and the improvement of the mobility and lives of people, making them more participative, promoting innovation, and making the economy more dynamic, thus leading to cities that are pleasant and habitable.

GOAL 11.6

To reduce the negative environmental impact of cities

  • Emissions prevented as a result of our services (million tCO2): 3.2

Taking urgent action to combat the climatic change and its effects

Our Energy Efficiency Programme allows us to do more with less and reduce our CO2 emissions. Also, in Telefónica we commercialise -Green TIC services - to help other companies and cities to reduce their energy consumption and, thus, their carbon footprint.

GOAL 13.2

To integrate climate change measures into policies, strategies and plans

  • We reduce our direct emissions (Scope 1) by 20% compared to 2015, up to 237,600 tons.
  • We cut indirect emissions (Scope 2) by 55%, up to 725,300 tons.
  • Our indirect emissions (Scope 3) are 2,124,000 tCO2e, 18.5% less than in 2016.
  • Thus, Telefónica undertakes to:
    - Achieve net zero emissions before 2030 in our main markets (Brazil, Germany, United Kingdom and Spain) and, globally, decrease emissions by 70% for the same year (in relation to 2015) and achieve carbon neutrality by 2050.
    - Reduce CO2 emissions in our supply chain by 30% per euro purchased in 2025 compared to 2016 (Scope 3).
    - Avoid 10 tons of CO2 in customers for each one issued by Telefónica in 2025 (Net Positive)

To end poverty in all its forms everywhere

We strive to offer our customers the chance to access the digital world, regardless of their location, economic status and digital skills. The above helps to develop the economic and productive fabric, improve basic services and prevent inequalities.

GOAL 1.4

To ensure that all men and women have equal rights to economic resources and access to technology.

  • Smartphone penetration in Europe: 76.6%
  • Smartphone penetration in Latin America: 70.0%
  • People connected thanks to the Internet Para Todos (Internet For All) project: 700,000


At Telefónica we’re aware that technology has become one of our main allies in promoting equal opportunities and, therefore, we want to ensure that everyone can enjoy the benefits of the digital transformation.

GOAL 10.2

To enhance and promote the social, economic and political inclusion of all

  • People with disabilities in the workforce: 1,087
  • Movistar+ 5S: free functionality of Movistar+ to enable its customers with visual or hearing disabilities to access and enjoy its contents
  • Call centre service accessible to people with hearing difficulties


To reduce the proportion of the population reporting having personally felt discriminated against or harassed

  • Cases of discrimination detected: 2
  • Disciplinary measures or terminations of employment executed: 2


We work with integrity and cooperate with different organisations, social entities and public administrations to support the most vulnerable collectives and promote peaceful, fair and inclusive societies.

GOAL 16.a

To enhance international cooperation

  • Corporate volunteer programme: +40,000 volunteers
  • Hours of volunteer work: +500,000
  • Fundación Telefónica projects: +500

GOAL 16.5

To reduce corruption and bribery in all its forms

  • Percentage of employees who have completed the course in Responsible Business: 93.2%
Goal 17


The services we provide and our connectivity are proving to constitute one of the main drivers of economic progress. For this reason we encourage cooperation to innovate and increase access to technology and the use of ICT.

GOAL 17.6

To improve cooperation and access to science, technology and innovation

  • Number of fixed broadband Internet subscribers: 20.8 million

GOAL 17.8

To increase the use of information and communication technology

  • Penetration of the LTE service into the customer base: 58.1%

Ensure access to affordable, reliable, sustainable and modern energy for all

We wager on the use of renewable energies for the execution of our activities with the main objective of reducing GHG emissions, as well as reducing energy dependency. We are committed to this cause, setting the objective of exclusively using clean energies by 2030.

GOAL 7.2

To increase the share of renewable energy

  • Percentage of renewable energy consumption: 81.6%

GOAL 7.3.

To double the global rate of improvement in energy efficiency

  • Emissions prevented by renewable energy consumption (tCO2e): 1,010,000

Ensure sustainable consumption and production patterns

At Telefónica, we are aware that the resources offered by nature are limited, and that is why efficiency guides our activity. On the other hand, the concept of circular economy, which is based on reuse and recycling with the aim of generating zero waste, is well established in our company, which seeks to give its waste a second chance.

GOAL 12.2

To achieve sustainable management and efficient use of natural resources

  • Electricity consumption (MWh): 6,574,002
  • Total energy consumption (MWh) 6,958,516
  • Generation of waste (tonnes) 41,717

GOAL 12.5

To reduce waste generation by means of prevention, reduction, recycling and reuse

  • Waste recycling (%): 98.4

Para poder cooperar en una agenda de desarrollo sostenible eficaz es importante colaborar con todos los agentes que se relacionan con nuestra organización. Por ello hacemos partícipes de nuestro compromiso con el bienestar social y medioambiental a empresas privadas, sector público y sociedad civil, y llegamos a acuerdos con todas las partes.

  • Contamos con un Panel Asesor de Sostenibilidad que nos permite interactuar con nuestros principales grupos de interés de forma periódica, descubrir cuáles son los temas más materiales, y crear un mapa de aspectos a controlar derivados del impacto de nuestra actividad.
  • Tenemos más de 225 proveedores críticos evaluados a través de EcoVadis, que suponen el 43% de las compras en 2016. Entre ellos, un 76% dispone de código ético y un 64% tienen la certificación ISO 14001 en gestión ambiental.
  • Hemos renovado la Alianza Estratégica con el Banco Interamericano de Desarrollo para el desarrollo digital y socioeconómico de Latinoamérica.
  • Colaboramos activamente con Naciones Unidas, especialmente en materia de educación digital en poblaciones desfavorecidas. Cesar Alierta, presidente ejecutivo de Fundación Telefónica, ha sido nombrado asesor global para la Educación Digital y Desarrollo Sostenible de las Naciones Unidas.
  • Telefónica forma parte de la “SMARTer2030 Action Coalition”, promovida por la Global e-Sustainability Initiative (GeSI) con el fin de reducir las emisiones de co2 a través de las soluciones digitales.
  • Somos miembro de la GSMA, asociación internacional de empresas de telecomunicaciones, colaborando activamente en diferentes materias como privacidad y seguridad.
  • Llevamos a cabo proyectos con UNICEF que permitan generar un impacto social o medioambiental positivo a través de nuestras soluciones tecnológicas. Es el caso del uso de Big Data para minimizar el daño humano ante emergencias sanitarias.
  • Otras organizaciones internacionales con las que colaboramos son la Comisión Europea, EcoVadis, la GNI, la Internet Watch Foundation, la OCDE o el Banco Mundial entre otras, además de firmar alianzas con organizaciones nacionales en nuestros mercados.



In the future we will contribute to the SDGs in this way.



We join the campaign #Companies4SDGs to tell you, month by month, what you can do to help meet the Objectives.



Telefónica already uses Big Data for addressing challenges to humanity such as natural disasters, pollution, epidemics, crime, health, education… It is what we call Big Data for Social Good.

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