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Telefónica's commitment to ethics and integrity is key for our transformation process towards an OnLife Telco.

Message from Telefónica Chairman & CEO José María Álvarez-Pallete to employees.

Our ethical code, called Business Principles helps us to act with integrity, commitment and transparency. So we actualize our vision and can be sustainable over time thanks to the strength of our relationships based on trust and legitimacy.

These principles guide and direct our professionals in their daily work, both in decision-making and their behaviour, as well as the way they interact with customers, suppliers, shareholders, employees and society in general. It is the responsibility of each and every one of our professionals to adhere to these principles and to communicate any non-fulfilment. We also expect our partners and suppliers to comply with similar principles.


  • Responsible Business Office

    The Business Office promotes its outreach and implementation. In Telefónica, we have a global Office and Business Principles Offices in the our main markets

    In this Office, the following areas are represented by the Human Resources, Internal Audit, General Secretary, Chief Commercial Development Officer, Purchasing, Operations, Compliance and the Global Corporate Ethics and Sustainability departments, permanently, being able to participate in a specific way other areas when the matter treated is directly related to their function.

  • Training

    One of Telefónica’s priorities is that our employees should know the spirit and the content of the Business Principles. In fact, we consider this to be the foundation on which to construct a culture in which our professionals understand what is expected from them and what their responsibilities are from the point of view of ethics and integrity. All of them have access, through their respective intranets, to the principles website, with information related to the code of ethics and the mechanisms which ensure its fulfilment.

    Within the training plans there is a global online activity about our Business Principles. Through a number of scenarios, it explains the importance for a company to have ethical guidelines, the responsibilities as professionals with regard to their fulfilment and channels where they can ask any questions, raise doubts or report possible contraventions.

    We aim to have 100% of the staff trained in these topics before 2020. During 2015 we trained 86% of our employees, rising to 92.2% in 2016. The number has fallen by 90.8% in 2017 due to the decrease of the staff.

    In addition, at Telefónica we carry out face-to-face training activities to address certain ethical principles in greater depth, insisting on their applicability.

  • Help and complaints

    In Telefónica we have a channel that gives all employees the possibility of asking questions, seeking advice and raising issues, personally and anonymously, regarding compliance with the Business Principles and the associated regulations.

    Available to our professionals on the Intranet, the channel has functioning regulations updated in 2013 by the Business Principles Office.

    Thus, all the communications received are treated in accordance with the principles of respect, confidentiality, thoroughness and substantiation. In cases in which an irregularity is identified, the Audit and Control Committee, dependent on the Board of Directors, is informed.


Our principles in our daily life

With the internal communications global campaign “On principle” we spread the Principles in order our employees make it their own and apply them in their daily activities.




Responsible Business Channel

Ask us any aspect related to sustainability of Telefónica in our Responsible Business Channel.
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