How we buy?

In Telefonica, all purchases are made according to a common management model, characterized by the globalization of purchases, without losing focus on the local needs of the different countries and the lines of business, and ensuring a coordinated and transparent management with our suppliers.

We are aware of the impact of our activity in the society and, therefore, we seek more efficient and innovative processes, relying on the new technologies and E2E digitalization throughout the purchase process, which allow us to contribute positively to achieve a more sustainable environment.

This model incorporates our commitment to a responsible management, according to which we ask our suppliers to comply with the Minimum Criteria for Responsible Business. These ethical, social, environmental and privacy standards are included in our Supply Chain Sustainability Policy PDF document

Our Procurement Process includes the following stages:


Purchasing process flow chart

Either this process and the subsequent relationship between Telefónica and their suppliers must be governed by integrity, commitment and transparency, which are the values in which our Business Principles are based.