FAQS

Registration Request

  • Problems to access?

    Verify that you have written the URL correctly and that you are accessing with a compatible browser

    Here you cand find the information of the compatible browsers selecting “Compatibility” in the options at the bottom of the page

  • What does Type of document means and what information do I need to include here?

    In this field you must indicate your VAT number (CIF, Tax ID, RUQ..) without the country code

  • When registering, I am asked for information about the countries in which we supply. What information should I include?

    You must indicate the countries in which you provide your services.

  • In the registration form I am asked to indicate a Telefónica contact person, but I have no contact.

    This is not a problem because it only serves us to assign your file to the team that will be responsible for managing it (Registration Unit) depending on the company to which the contact belongs.

Registration profile

  • Why should I update my data if my company is already registered?

    The team responsible for managing your file (Registration Unit) will require you to update the information in your file every 1 or 2 years to ensure the validity of the information

  • What is the anti-corruption certificate?

    In order to verify your company’s compliance with our internal regulations on business integrity, suppliers are required to complete the anti-corruption certificate in order to record the commitment of our business partners to comply with the provisions of the mentioned policy.

  • I already had access to the Platform but I do not remember my username or password

    Please, contact cau-tce@telefonica.com

Others

  • I am included in Telefónica's supplier catalogue but I have not been invited yet to any negoziation

    Being part of the Telefónica Supplier Catalogue allows to participate as a bidder in all Telefónica Group companies but in no case supposes the assumption of any commitment of acquisition or contracting.