Apart from having spent many years at this beloved company and working in many different areas, I am currently the National Head of External Plant Customer Provisioning; in simpler terms, I am responsible for providing service to customers who request FTTH, but who, despite being in an area with coverage, cannot receive the service due to a problem with the network.
In these cases, my team seeks the fastest and most economically viable solution so that the customer can have their service as soon as possible.
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