Telefónica has indicators for managing and monitoring its projects. The evolution shown by these data also help us to analyze the progress and future initiatives about corporative sustainability.


At the same time they show our contribution to the development of the communities in which we are present, improving the quality of life of people and their environment.



Telefónica is one of the most important forces of progress for the countries in which operates. 

The impact in 2017 on employment: We contribute to employment with 919,035 people. In this way, for each person we hire for our workforce, we generate 7.8 additional jobs in the countries in which we operate. In total, our contribution to employment represents, for example, about 0.9% of people employed in Spain and Peru.

Our contribution occurs directly, with our jobs (at the end of 2017 we were 122,718 professionals); induced (through the consumption made by our employees) and indirect (due to our significant volume of purchases: more than 25,000 million euros per year for almost 10,000 suppliers with close to 83% awarded to local suppliers).

Impact on GDP: We contribute to Gross Domestic Product (GDP) of all markets where we operate more than 52,232 million euros: 3.2 euros for every euro generated. This includes part of our overall tax contribution 12,188 million euros in 2017.

Contribution of our Network: Broadband, fixed and mobile broadband, that we have deployedwith the significant investment that it represents, according to PwC, 2.2% of GDP.

Benefit for the environment: In 2017, thanks to our Renewable Energy plan and the energy efficiency projects implemented, we reduced our carbon footprint by 3% (scope 1 + 2).

In addition, thanks to our services, we avoided 939 ktCO2, the equivalent of 69% of our carbon footprint.



To estimate our impact on society more precisely, in 2018 we will implement a unique model in the sector that analyzes the global contribution of the company and the impact of our solutions, products and services.

Our contribution to the SDGs


The Internet and digital solutions-with connectivity as a base-are fundamental to achieving more than half of the goals set out in the Sustainable Development Goals (SDGs): they improve the quality of life of people, facilitate equitable growth and protect the planet.

They are the allies we use in Telefónica to help build, together, a better world.




At Telefónica, we analyse our energy consumption each year and we calculate the carbon footprint globally in accordance with the Greenhouse Gas Protocol, the ISO 14064 Standard and the ITU-T L.1420 Recommendation: Methodology for energy consumption and greenhouse gas emissions impact assessment of ICT in organisations, of ITU. Besides, we carry out an independent process to check data in order to obtain quality information.




In the company, we calculate our contribution to social action with standard LBG methodology. This model allows to measure, manage, evaluate and communicate the contributions, achievements and impacts of business investment in the community, so comparable with other entities.