All suppliers working with Telefónica will be required to comply with our Supplier policies. A link in our supplier contracts and our standard Purchasing Terms will direct suppliers to this site where they can find the latest versions of each policy.
General Conditions for the Supply of Goods and Services.
Telefonica establishes the specification of the General Conditions that will apply to the acquisitions and supplies of goods and services of its suppliers. The acceptance of the conditions is carried out through Telefonica e-commerce platform enabled for this purpose, and it supposes the validity of the conditions as a binding contract between Telefónica and the Supplier or Contractor.
Our Business Principles inspire and define the way we carry out our business activities. By complying with these principles, we build reputation, secure the trust of our stakeholders and maximize long-term value for our shareholders and society at large. We expect our suppliers to either adopt our Business Principles in full themselves or have similar principles of their own and be able to demonstrate such principles to us on reasonable request.
Telefónica promotes, establishes and maintains high standards of liability with respect to its suppliers, promoting the compliance not only with standards of product and/or service quality, but also with ethical, social, environmental and privacy standards in everything related to the Telefónica supply chain.
In that sense, we reserve the right to not maintain or suspend business relationships with companies in which there are significant violations of the Principles indicated in this Policy. Specifically, companies that do not accept these criteria, along with the other conditions required by Telefónica in the application process, will not be included in our list of suppliers.
Through this confidential channel you can ask questions, seek advice and raise issues related to compliance with Telefónica's Business Principles Issues and complaints can be communicated anonymously or personally. However, your identification or the more information you can provide could allow us a better and more exhaustive investigation and the best answer to your complain or request.
The cost of a poor quality can be considerable, whether there is quality deficiency in the product, in the software or in the supply or management of the customer.
Our quality Assurance policy defines the characteristics that we would like our suppliers to apply in quality management.
Standard Purchasing Terms and Conditions (Telefónica UK only)
Quality & Sustainability Schedule (Telefónica UK only)
To minimize quality and sustainability risks, Quality & Sustainability Schedule (QSS 0) defines our minimum requirements for the delivery of products and services and in the absence of a contract specific QSS it will apply to the delivery of all products and services.
Security Policy Guidelines (Telefónica UK only)
Telefónica Europe attaches particular importance to the security of its own, its employees’ and its customers’ data. It is therefore vital that existing and potential new suppliers to Telefónica Europe have appropriate security controls to ensure the confidentiality, integrity and appropriate availability of such data is not compromised and these controls are in maintained in accordance with Telefónica Europe’s security policies.
The reference standard for Telefónica Europe’s security policies is ISO27001 and the suppliers shall comply with the principles of that standard at all times.
Security Schedule (Telefónica UK only)
Information is a major asset in today’s business environment the management and protection of information is vital to our continued and future success. Be it sensitive customer information, employee information, performance metrics, management evaluations or design information for a new product or service. As a supplier for Telefonica UK adherence to the Security Schedule is mandatory.
Data Retention Policy (Telefónica UK only)
Telefónica Europe's suppliers/partners who handle Telefónica Europe data are required to comply with the Information Retention Policy. This policy document provides guidance to Telefónica Europe's suppliers on how long certain types of data need to be securely retained and stored for, whether paper or electronic. The law requires us to keep certain types of corporate records for specified periods of time. Failure to retain records for these periods could subject us to penalties and fines, cause the loss of rights or seriously disadvantage us in litigation. Records no longer required for business or legal purpose should be securely destroyed. The required retention period for specific record types can be found here Data Retention Schedule
PLEASE NOTE - You should note the following exception to any published document retention policy:
If records are or may be relevant to litigation or potential litigation then you must preserve those records until the Telefónica Europe Legal department informs you that they are no longer needed.
Pre –employment Screening Requirements (Telefónica UK only)
It’s important that Telefónica UK suppliers conduct best practice employee screening for their employees who work on the Telefónica UK contract. This helps to ensure a high standard of integrity amongst employees of our third party suppliers as required to meet our commitments to our customers, and in line with industry and Government agreements.
The ‘insider threat’ is a growing one and these requirements will help to reduce the risk of unauthorised and criminal behavior being carried out by trusted supplier staff against Telefónica UK.
Restricted Substance List (Telefónica UK only)
To deliver Telefónica UK’s commitment to “Lead the industry to clean up substances of concern, delivering minimum sourcing standards and deadlines for the elimination of unacceptable substances” we have worked, with key supplier partners, to develop a controlled substance list. The list goes above and beyond legislation to achieve high levels of environmental and health protection.
Why have we done this?
- We want to promote the removal of substances of concern from the products that might be hazardous to protect workers, customers and the environment.
How has the list been developed and what is its status today?
- The list has been developed using a range of inputs including REACH, RoHS II additional substance studies, IEC 62474, ChemSec and supplier lists. We have undergone a lengthy consultation process over several months with both device and infrastructure suppliers in order to develop a restricted substances list which is challenging but achievable. It will be implemented as a Telefónica UK’s purchasing specification. A special thank you to: hTC, Sony, Nokia, Blackberry, Samsung, Ericsson’ Alcatel Lucent, LG, Huawei, Nokia Networks, ERA and Forum for the Future who participated in its development and validation.
How will we use the restricted substances list?
- We will use this as a rating requirement with OEM suppliers i.e. it will not be mandatory for suppliers but Telefónica UK will prefer suppliers that comply.
- It applies to: handsets and included accessories; tablets and included accessories and to network infrastructure equipment.
- Where we purchase Telefónica UK bespoke equipment the list should be regarded as a technical product requirement.
- Compliance - as we trust our suppliers, compliance will be self-declared and policed by exception based on risk.
- The list will not be retrospectively applied.
What do we expect of Telefónica UK suppliers?
- Product suppliers should treat the list as a technical product requirement to be complied with.
- All suppliers should where possible incorporate the list into their purchasing specifications.
- When a compliance statement has been requested by Telefónica, it should be provided as part of the suppliers tender response for Telefónica’s consideration.