All suppliers working with Telefónica will be required to comply with our Supplier policies. A link in our supplier contracts and our standard Purchasing Terms will direct suppliers to this site where they can find the latest versions of each policy.
General Conditions for the Supply of Goods and Services.
Telefonica establishes the specification of the General Conditions that will apply to the acquisitions and supplies of goods and services of its suppliers. The acceptance of the conditions is carried out through Telefonica e-commerce platform enabled for this purpose, and it supposes the validity of the conditions as a binding contract between Telefónica and the Supplier or Contractor.
Our Business Principles inspire and define the way we carry out our business activities. By complying with these principles, we build reputation, secure the trust of our stakeholders and maximize long-term value for our shareholders and society at large. We expect our suppliers to either adopt our Business Principles in full themselves or have similar principles of their own and be able to demonstrate such principles to us on reasonable request.
One of the principles reflected in our Business Principles, as well as in our Anticorruption Policy , is our zero-tolerance commitment to corruption.
Telefónica promotes, establishes and maintains high standards of liability with respect to its suppliers, promoting the compliance not only with standards of product and/or service quality, but also with ethical, social, environmental and privacy standards in everything related to the Telefónica supply chain.
In that sense, we reserve the right to not maintain or suspend business relationships with companies in which there are significant violations of the Principles indicated in this Policy. Specifically, companies that do not accept these criteria, along with the other conditions required by Telefónica in the application process, will not be included in our list of suppliers.
Through this confidential channel you can ask questions, seek advice and raise issues related to compliance with Telefónica's Business Principles Issues and complaints can be communicated anonymously or personally. However, your identification or the more information you can provide could allow us a better and more exhaustive investigation and the best answer to your complain or request.
The cost of a poor quality can be considerable, whether there is quality deficiency in the product, in the software or in the supply or management of the customer.
Our quality Assurance policy defines the characteristics that we would like our suppliers to apply in quality management.
Standard Purchasing Terms and Conditions (Telefónica UK only)
Quality & Sustainability Schedule (Telefónica UK only)
To minimize quality and sustainability risks, Quality & Sustainability Schedule (QSS 0) defines our minimum requirements for the delivery of products and services and in the absence of a contract specific QSS it will apply to the delivery of all products and services.
Security Policy Guidelines (Telefónica UK only)
Telefónica Europe attaches particular importance to the security of its own, its employees’ and its customers’ data. It is therefore vital that existing and potential new suppliers to Telefónica Europe have appropriate security controls to ensure the confidentiality, integrity and appropriate availability of such data is not compromised and these controls are in maintained in accordance with Telefónica Europe’s security policies.
The reference standard for Telefónica Europe’s security policies is ISO27001 and the suppliers shall comply with the principles of that standard at all times.
Security Schedule (Telefónica UK only)
Information is a major asset in today’s business environment the management and protection of information is vital to our continued and future success. Be it sensitive customer information, employee information, performance metrics, management evaluations or design information for a new product or service. As a supplier for Telefonica UK adherence to the Security Schedule is mandatory.
Data Retention Policy (Telefónica UK only)
Telefónica Europe's suppliers/partners who handle Telefónica Europe data are required to comply with the Information Retention Policy. This policy document provides guidance to Telefónica Europe's suppliers on how long certain types of data need to be securely retained and stored for, whether paper or electronic. The law requires us to keep certain types of corporate records for specified periods of time. Failure to retain records for these periods could subject us to penalties and fines, cause the loss of rights or seriously disadvantage us in litigation. Records no longer required for business or legal purpose should be securely destroyed. The required retention period for specific record types can be found here Data Retention Schedule
PLEASE NOTE - You should note the following exception to any published document retention policy:
If records are or may be relevant to litigation or potential litigation then you must preserve those records until the Telefónica Europe Legal department informs you that they are no longer needed.
Pre –employment Screening Requirements (Telefónica UK only)
It’s important that Telefónica UK suppliers conduct best practice employee screening for their employees who work on the Telefónica UK contract. This helps to ensure a high standard of integrity amongst employees of our third party suppliers as required to meet our commitments to our customers, and in line with industry and Government agreements.
The ‘insider threat’ is a growing one and these requirements will help to reduce the risk of unauthorised and criminal behavior being carried out by trusted supplier staff against Telefónica UK.