“I see Telefónica on the customer’s side”, Carlos Fraile

Meet Carlos Fraile, Regulatory Advisor. Discover his professional career and personal vision of the company.

Meet Carlos Fraile, Regulatory Advisor. Discover his professional career and personal vision of the company.
Reading time: 3 min

How long have you been with Telefónica and what is your assessment of your time here?

It has been 35 years of working in different areas of the company, acquiring a wide range of knowledge, always finding colleagues to learn from and enjoying every project I have been a part of.

Is there any project at Telefónica that you feel particularly satisfied with or proud of?

If you think about it, we have all had “children” during our professional life that we are proud of (the development of a legacy configurator, the participation in an improvement team, the development of an application or the elaboration of an analysis of special relevance).

However, I believe that what we should be most proud of is our day-to-day work, that daily, silent, not always valued, constant work, which does not seem to bear clear fruit but which undoubtedly helps to keep the gears that move any organisation from creaking.

What do you think Telefónica has contributed to society?

The possibility of being close. Another thing is the use that each of us then makes of that possibility.

It brings to mind memories of childhood when, with your family, you would go to the phone booth to ask for a conference and keep in touch with your grandparents during the holidays. With the same purpose, forty years later, my children have had to call their grandmother during the pandemic to feel her close, in this case with a picture in between.

I think this is the best example of the closeness I mentioned. Technology has changed, but the basis of our contribution has not.

Where do you see Telefónica in the future?

I see Telefónica as being at the customer’s side, accompanying them in their digital evolution. I think we have to make our customers see us as that person they can always trust and turn to when they need to meet their needs.

Could you live without a mobile phone?

Yes, I think I could. In fact, I would like to live without a mobile phone.

While we must recognise all the advantages that mobile telephony has brought us over the last 30 years, we must also recognise the dependence we have created for ourselves.

However, I believe that we cannot be too far away from our emotional maturity in relation to this technology and that we will learn to make a balanced use of it.

Help us solve one of humanity’s great enigmas: the potato omelette… With onion or without onion?

There is no doubt about it. Always my mother’s.

What crazy idea would you like Telefónica to do for its centenary?

Every employee (at all levels) could call 10, 15, 20… customers on the day of the centenary to tell them that we are Telefónica, that we are here, by their side, and that we hope to continue with them for many more years (I think it would give us all a real picture of how customers see us and that not all of them are satisfied with us).

Another crazy idea could be to pay tribute to the owner of the telephone line that has been continuously registered with Telefónica for the longest period of time, and that the owner is still living (other than the heirs have not made the change of owner).

Nominate another colleague to appear in this section

More than a nomination, it is a recognition of my colleague, Nuria Iniesta Esteban, with whom I have shared many years of work, always ready to lend a hand, putting a smile on her face and transmitting her joy.

In #Thespanishomelettething tag section we interview Telefónica’s employees on a variety of topics, while trying to solve one of humanity’s greatest dilemmas.

The Spanish omelette ranking







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* This interview is aimed at Telefónica’s employees


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