It brings together expertise in corporate security, cyber protection, threat intelligence and enterprise risk management, including third party risk assessments of suppliers and critical assets. The department also manages crisis and business continuity management systems to minimize operational disruptions and mitigate severe financial impacts, while providing strategic direction, processes, and communication to strengthen the company’s overall resilience and security posture.
The importance of resilience
The importance of resilience has grown significantly in recent years. This shift is driven not only by the rising threat of global cyber-attacks, but also by evolving industry standards such as ISO 22301 and ISO 27001, or new legislation like the EU’s NIS2 directive or Germany’s TKG (Telekommunikationsgesetz). Beyond regulatory pressures, global events — from pandemics and climate change to geopolitical tensions and rapid technological advancements — have underscored the need for companies to develop robust resilience strategies. The goal is no longer mere survival, but the ability to emerge stronger from adversities.
Resilience is a multifaceted concept. It spans operational resilience, which focuses on maintaining business processes; financial resilience, which ensures economic stability; and technological resilience, which secures IT and NT infrastructure. But resilience also includes softer dimensions: a reliable, adaptable and security aware workforce, strong leadership, and the ability to manage reputation during crises are equally critical.
Managing these diverse aspects of resilience can be challenging. A practical approach is to apply the PDCA cycle (Plan, Do, Check, Act). This means developing comprehensive business continuity and crisis management plans, implementing robust infrastructure and processes, monitoring risks and performance indicators, and continuously adapting based on insights and audit results. Leadership commitment and employee engagement are essential to ensure these plans are not only created but effectively executed.
Resilient organizations tend to share common traits. They embrace continuous improvement, practice proactive risk management, and foster transparent communication. These qualities empower employees, build trust with stakeholders, and enable companies to recover quickly from disruptions.
Strengthening resilience requires a solid foundation. This includes a well-integrated management system with clear policies, defined processes, technological safeguards, and a strong monitoring framework. Collaboration across departments and transparent communication are key to gathering insights and building networks. Training and awareness initiatives further reinforce resilience by preparing employees to respond effectively in critical situations.
As resilience continues to evolve as a strategic requirement, organizations must embed it deeply into their culture and operations.
At Telefónica Germany, resilience is more than a protective measure — it is a strategic enabler of sustainable growth and innovation. With Business Resilience as OneSecurity, the company is not only prepared to face uncertainty but is positioned to thrive in it. In a world of constant change, resilience is the foundation for long-term success.
