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Sustainability and Innovation

Sustainability helps us to achieve our purpose: to become the best gateway for the citizens to digital technologies

Sustainability and Innovation

ESG criteria and technology are transforming the economy.
Digitalisation, the circular economy and sustainable finance enable us to be a more innovative and competitive company.

How we work

Going beyond our responsibility and being an exemplary company in order to gain the trust of customers, employees, suppliers and shareholder.

More information about How we work

Society

With the SDGs as our compass and an immovable commitment to Human rights, we are bridging the digital divide and empowering people.

More information about Society

Environment

Telefonica works hard to contribute positively to the planet.  Find out what we are doing to make a difference.

More information about Environment

In-house innovation and technology

Innovation has been part of Telefónica’s DNA since its beginnings.

More information about In-house innovation and technology
Whistleblowing and Queries Channel

Queries Channel for the Responsible Business Principles

Request guidance or clarification of the Responsible Business Principles, Telefónica´s Group Code of Ethics and Conduct.

Access to content Queries Channel for the Responsible Business Principles

Management and Sustainability (ESG) Report 2025

Telefónica’s mission, strategy and progress in economic, and ESG matters.

Access to content Management and Sustainability (ESG) Report 2025
People monitoring at the surveillance centre

Privacy and Security

Security and Privacy are critical for our business and our customers.

Access to content Privacy and Security

Communication Room

Commitment
Two smiling people on public transport with a smartphone. The scene represents closeness, trust and accompaniment within the Principles of relationship with our customers at Telefónica.
Reports
03/07/2026
Commitment

Principles governing our customer relations at Telefónica

international-womens-day-reaffirm-commitment-talent
Blog
06/03/2026
Commitment

On International Women’s Day, we reaffirm our commitment to talent

Tatiana Espinosa de los Monteros's photography
alma-telefonica-volunteers Germany
Blog
06/06/2025
Employees

The soul of Telefónica: Telefónica volunteers share the purpose that drives them

Marta Villar Álvarez de Mon's photography