Dayana Caro

I am Dayana Caro G., a Venezuelan professional with more than 13 years of experience in the telecommunications sector, currently working as a Scrum Master at Telefónica. I specialise in implementing agile frameworks such as Scrum and Kanban, facilitating continuous improvement, value delivery and the development of high-performance teams.

Throughout my career, I have led key initiatives in digital transformation, fundraising, and customer service, optimising processes, reducing technology implementation times, and promoting the use of digital channels. I am passionate about collaborative work, innovation, and continuous learning, which has led me to become certified as a Scrum Master and Product Owner, in addition to training in International Business and Marketing.

I consider myself a proactive person, adaptable to change and with solid skills in agile leadership, conflict resolution and effective communication. My purpose is to continue driving the digital evolution of organisations through agile, people-centred practices and the delivery of continuous value.