Telefónica has an Internal Information System that includes the whistleblowing channel.
Whistleblowing Channel
This channel is the preferred mechanism we make available to all employees and directors, as well as stakeholders — and, in general, any third party — to report information relating to any company of the Group concerning indications of irregularities, by action or omission, that could constitute a criminal offence, a serious or very serious administrative infringement, or a breach of the obligations established in the Responsible Business Principles.
The Channel is governed by the IIS Management Policy and its implementing regulations. The channel also allows to report possible breaches of European Union Law, inrelation to activities subject to that legal framework.
Important. For any other enquiries, please direct your enquiry to the channels specifically set up for this purpose, which include:
- Enquiries regarding the Principles of Responsible Business (Code of Ethics and Conduct)
- Enquiries or issues regarding our brands (matters relating to billing, contracts, telephone lines, etc.)
- Contact with a Telefónica’s corporate area
Procedure safeguards
Optional anonymity
Possibility of reporting without identifying yourself or by providing contact details, as preferred.
Confidentiality
Information is handled securely and limited to those involved in managing the case.
Secure communication
ID, password and secure channel to check the status or add further information.
Whistleblower protection
Safeguards against retaliation and handling in accordance with applicable regulations.
How to make a complaint
Reports may be submitted anonymously or with your contact details. Information provided will be handled securely and confidentially.
The report should include enough information to begin an investigation. To help us, please include:
- A detailed, chronological description of the facts and any relevant information.
- The place(s) where the reported events occurred or are occurring.
- The time or period in which the reported events occurred.
- The person(s) reported and, if applicable, the Telefónica Group company where they work.
- The Group companies and/or business areas affected or related to the reported facts.
The channel is available 24/7 through the following web form.
You can also access the channel through the following toll-free phone numbers and email addresses.
Contact details
Reports received by any means will be redirected to this Channel and documented on this platform to ensure secure handling of the information. The Compliance area handles reports diligently and promptly, verifying them and promoting measures for resolution in accordance with Telefónica’s Internal Information System Management Policy and implementing regulations.
Secure follow-up and communication channel
After submitting your report, the system will provide an ID and password, plus a link to the secure Communication Channel.
Keep them to check the status and resolution of your report, add information and contact the analysis manager. On first access, you will be asked to change the password.
Check the status of my complaint:
If the matter affects a Spanish company, you may also report it through the external channel of the Independent Whistleblower Protection Authority (www.proteccioninformante.gob.es) and/or any competent institution, body or agency for the matter or territory.
The Group’s German subsidiary channels are governed by specific local regulations.
To resolve any questions, please go to Questions and Answers.