Responsible digitalisation for a fairer society

At Telefónica, we believe that responsible  digitalisation goes beyond deploying networks or driving innovation. It means building a fairer society, where no one is excluded due to lack of access, skills, or vulnerability. That’s why we published our Digital Inclusion Report 2024 a comprehensive guide outlining how we integrate digital inclusion into our business strategy.

Five pillars to bridge the digital divide

1. Inclusive access: coverage, affordability, and accessibility

Telefónica has achieved 92% 4G coverage and brought fiber optic (FTTH) to over 85 million homes. In rural areas of Germany, Peru, Brazil, and Spain, we deployed networks in partnership with third parties to democratize internet access and enhance 5G connectivity in remote zones. We also offer social rates and promote accessibility, reaffirming our commitment to making our digital technology and services available to everyone.

2. Digital skills training: literacy and employability

In 2024, more than 1.16 million people were trained in intermediate or advanced digital skills through programs like Conecta Empleo or 42. These initiatives strengthen digital employability and entrepreneurship. 

 
We also promote digital literacy among seniors, people with disabilities, and other vulnerable groups through initiatives like Reconectados in Spain and Digital mobil im Alter in Germany. 

3. Safe and responsible use of technology

Cybersecurity, privacy, and digital ethics are fundamental to our offering. We ensure proper protection of information and the technologies that process it, fostering a relationship of trust with all stakeholders. We also run awareness campaigns, provide parental control tools, and content-blocking mechanisms to guarantee the responsible use of technology.

4. Innovation, artificial intelligence, and relevant services

Innovation, the use of artificial intelligence, and our digital product and service offerings must add value to people’s daily lives. These efforts must address social challenges, put people at the center, and ensure respect for the environment.

5. Sustainable value creation

In 2024, our operations generated nearly €100 billion in positive impact across the regions where we operate. This highlights the crucial role of connectivity and digital transition in both society and sustainable economic development.

Conclusion: a future where digitalisation leaves no one behind

The Digital Inclusion Report 2024 is a tangible expression of our commitment. It demonstrates how we view the digital revolution as inclusive, secure, and full of opportunity. From networks to talent, we work to ensure digital inclusion becomes a unifying force. We invite stakeholders to explore the report as a foundation for new partnerships, projects, or public initiatives that promote a more connected, human, and just world. 

Download the Digital Inclusion Report 2024: