At Telefónica, this allows customers to focus on their core business while we expertly manage their infrastructure, applications, cloud services and cybersecurity solutions.
Its fundamental components
These projects are structured around several essential elements. To begin with, the technological infrastructure, from data centres to server platforms, networks and storage, among others. Next, managed services, such as maintenance, technical support and monitoring. In my experience, business applications, cybersecurity, governance through service level agreements (SLAs and KPIs) and, of course, specialised talent that brings knowledge are also essential.
For it to be comprehensive management, we must base it on processes, using reference frameworks such as ITIL and working on both pure operational activities and those related to problem management and continuous improvement, capacity management, etc., which enable us to achieve an excellent level of service.
The benefits they bring
IT outsourcing provides multiple strategic advantages for businesses: it significantly reduces operating costs by avoiding in-house investment in technology, facilitates access to advanced solutions without the need to develop them internally, and provides greater agility and scalability to adapt to business needs. In addition, it improves service quality thanks to the provider’s experience and, one of the most important aspects, frees up internal resources so that organisations can focus on their strategic objectives.
Success stories at Telefónica
At Telefónica, we have carried out IT outsourcing projects in key sectors such as healthcare, banking, retail, industry and public administration.
We also have relevant cases in the industrial sector where the quality of our service allows production lines to operate 24/7 without interruption. We have completely outsourced technical support for a financial institution; migrated the management systems of a supermarket chain to the cloud; and implemented various cybersecurity solutions for public bodies.
The influence of new technologies
Emerging technologies are profoundly transforming IT outsourcing. We are talking about artificial intelligence, edge computing, automation and hybrid cloud, which enable us to offer smarter, more predictive and personalised services. We incorporate these technologies at the right time to offer innovative, sustainable solutions that are aligned with our clients’ digital transformation objectives. It is a complex process of adaptation that has accelerated in recent years and is constantly evolving, but which is simplified for those companies that have outsourced it.
Edge computing allows for the implementation of real-time, low-latency applications that are perfectly integrated with the communications network; hybrid architectures allow you to take advantage of the best of each environment, adapting to the needs of the applications and the business; automation and artificial intelligence allow you to radically transform management and operational processes, not only making them more efficient, but also providing them with greater quality, speed and adaptability to business needs.
The necessary professional profiles
These projects require multidisciplinary teams and highly qualified profiles. Among them are solution architects, systems and network engineers, cybersecurity specialists, project managers, digital transformation consultants, and data and artificial intelligence analysts.
We also have experts in specific practices such as Devops and Finops, which are essential for getting the most out of cloud environments while ensuring that spending is kept to a minimum. Everyone works in a coordinated manner to guarantee the success of projects and provide real value to the customer.
