RESPONSIBLE MANAGEMENT HELP LINE

Here you can consult any matter related to sustainability in Telefónica. All communications received will be treated in accordance with the principles of respect, confidentiality, reason and completeness.

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GENERAL TERMS AND CONDITIONS

Telefónica, S.A. guarantees the security and confidentiality of personal data provided by users, and thus, in accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (Data Protection Act) and implementing regulations, the user is informed and consents to the inclusion of his data in an automated file of personal data owned by Telefonica, S.A. and to the automated processing of these with the purpose of managing the consultations undertaken by the channel on sustainability matters about Telefónica. This automated file has been duly registered in the General Register of the Spanish Data Protection Agency.

Moreover, the user consents to the transfer and, where appropriate, international transfer of their data to companies in the Telefónica Group, whenever it is necessary and with the sole purpose of such companies could facilitate a resolution to your query.

The privacy policy of Telefonica S.A. assures, in any case, the exercise of rights of access, rectification, cancellation, assessment and opposition under the terms established in the legislation. Therefore, in accordance with the provisions of the Data Protection Act and the implementing regulations, Telefonica S.A. guarantees the adoption of the necessary measures to ensure the confidentiality of such data and informs you can exercise, under that legislation, the rights of access, rectification, cancellation and opposition by sending an email to the address: oficinadenegocioresponsable@telefonica.com

Submitting the requested information, you expressly consent to incorporate your data into the file of Telefónica, SA, according to the above-described purpose.

The user is solely responsible for the completion of forms with false, inaccurate, incomplete or outdated.