Our goal is to bring technology to all people so that they can benefit from all the opportunities it offers and thereby build fairer, more prosperous and sustainable societies.
The pillars of digital inclusion
Our priority is to drive responsible digitalization and address inequalities through technology.
Telefónica has been a world leader in digital inclusion since 2021, according to the World Benchmarking Alliance
Infrastructure deployment
We are extending our telecommunications infrastructure and developing new technologies to bring connectivity and digital services to everyone:
- We connect the disconnected or those with limited connection: we bring our services to all regions, including rural or hard-to-reach areas, with projects such as “Internet para Todos” or with innovative agreements and business models.
- We improve and expand broadband coverage with the latest technologies to ensure that the whole of society has access to the benefits of digitalisation.
In 2024, we achieved between 61% and 97% 5G network coverage in our main markets and 85 million premises with fibre-to-the-home globally
Inclusive access
Beyond infrastructure, we contribute to removing those barriers that limit the use of digital services by means of:
- Affordability solutions, both through commercial rates that include prepaid solutions allowing access to communications for most of the population, and through social tariffs.
- Contribution to public Universal Service funds, that ensure access to basic communication services, pay-as-you-go mobile service, specific broadband packages and services for small businesses and entrepreneurs.
- Accessibility and technologies working for people with disabilities that ensure that our digital services can be accessed by all and guarantee technology can become a key tool for improving the lives of people with different abilities, leaving no one behind.
We are pioneers in the sector in sustainable financing -in 2024 it exceeded 37% of the company’s total financing- to support projects with social and environmental impact
Digital skills
Through our Foundation, we foster the learning of digital skills through programmes that help people to acquire the necessary knowledge and skills to make effective use of digital services. We develop initiatives that make it possible to:
- Learn how to use technology, at a basic level, with programmes such as GURU, Digital mobil im Alter, Reconectados or Connecting Communities, for elderly people and other profiles with limited digital skills.
- Contribute to improving the quality of education and the digitalization of schools worldwide through ProFuturo.
- Foster knowledge of key technology for accessing the current job market through programmes such as Conecta Empleo.
- Teach (through initiatives such as Campus 42) advanced digital skills to improve capabilities and employability.
- Promote technological and digital knowledge among girls and women through initiatives such as #GirlsLoveTech or Mulheres de Fibra.
Fundación Telefónica helped more than 1 million people to improve their digital skills in 2024
Responsible use
We work to minimise concerns about security and privacy risks, and we foster responsible use of technology, mainly among vulnerable groups such as minors. In this respect, we have many awareness-raising and training initiatives.
More information on the Minors and responsible use section.
More than 88 million impacts from awareness-raising activities concerning the safe responsible use of technology in 2024
Innovation and relevant content and services
We develop solutions that add value to connectivity: health services, cybersecurity tools, Big Data applications, comprehensive renewable self-consumption solutions, or technologies for smarter and more sustainable agriculture. These services contribute to social development by providing people with useful and transformative resources for their daily lives.
More information on Innovation section.
