Our goal is to bring technology to all people so that they can benefit from all the opportunities it offers and thereby build fairer, more prosperous and sustainable societies.
The pillars of digital inclusion
Our priority is to drive responsible digitalization and address inequalities through technology.
Telefónica has been a world leader in digital inclusion since 2021, according to the World Benchmarking Alliance
Infrastructure deployment
We are extending our telecommunications infrastructure and developing new technologies to bring connectivity and digital services to everyone:
- We connect the disconnected: We bring our services to all regions, including rural or hard-to-reach areas, using innovative agreements and business models to do so.
- We improve and expand broadband coverage with the latest technologies to ensure that the whole of society has access to the benefits of digitalisation.
In 2025, we achieved between 67% and 99% 5G network coverage and 70 million premises with fibre-to-the-home (FTTH) in our main markets
Inclusive access
Beyond infrastructure, we contribute to removing those barriers that limit the use of digital services by means of:
- Affordability solutions, both through commercial rates that include prepaid solutions allowing access to communications for most of the population, and through social tariffs.
- Contribution to public Universal Service funds, that ensure access to basic communication services, pay-as-you-go mobile service, specific broadband packages and services for small businesses and entrepreneurs.
- Accessibility and technologies working for people with disabilities that ensure that our digital services can be accessed by all and guarantee technology can become a key tool for improving the lives of people with different abilities, leaving no one behind.
We are pioneers in the sector in sustainable financing -by the end of 2025 it accounted for more than 40% of the company’s total financing- to support projects with social and environmental impact
Digital skills
Through our Foundation, we foster the learning of digital skills through programmes that help people to acquire the necessary knowledge and skills to make effective use of digital services. We develop initiatives that make it possible to:
- Learn how to use technology, at a basic level, with programmes such as Digital mobil im Alter, Reconectados, for elderly people and other profiles with limited digital skills.