Deliver the best digital experience to our customers
Telefónica’s Performance 2025
The company’s annual Consolidated Report contains detailed information on our progress in the area of sustainability. The Sustainability Report is prepared in accordance with the Corporate Sustainability Reporting Directive (CSRD), the European Sustainability Reporting Standards (ESRS), and Spanish Law 11/2018 on non-financial information and diversity.
Our full integrated report in a navigable and accessible format.
Chairman’s Letter
«The world is undergoing an unprecedented transformation, driven by rapid technological change, which is reshaping the way we live and work. In this context, Telefónica is firmly committed to becoming the best gateway for citizens to access digital technologies».
As we drive our company’s growth, we remain firmly committed to our social responsibilities and reaffirm our adherence to the principles of the UN Global Compact and the Sustainable Development Goals.
Key Chapters
Strategic Vision
In line with this mission, Telefónica incorporates the main sustainability aspects into its strategy, designing action plans to address the impacts, risks and opportunities.
Environment
Efficient networks
- €2.396 billion in revenue aligned with the European Taxonomy
- Reduced emissions by 49% (Scope 1, 2 & 3) vs. 2015
- 100% renewable energy in Europe and Brazil, 93% overall
- 95% of waste reused or recycled
Society
Accessible & trustworthy connectivity
- Rural mobile broadband (MBB) coverage: 90.3% in main markets
- 35 NPS*, +15 points versus 2017
- No serious data breaches
- Motivated team (eNPS 73) and diverse (35.3% female managers)
Governance
ESG embedded across the business
- > 73.900 employees trained in Responsible Business Principles.
- Zero tolerance of corruption
- > 17.000 sustainability-related audits of suppliers
- > €20 billion in sustainable financing.
