What is meant by workplace operations?

We are finding that there are an increasing number of activities, teams and processes that manage applications, technologies or services that help us do things differently so that we can be more efficient in our jobs.

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Companies are realising that they need to provide their employees with everything they need to increase their productivity, as this will make companies increasingly agile and competitive.

What are its main aspects?

  • Improved user experience.
  • Increased productivity.
  • Safety and sustainability in the workplace.
  • Improved efficiency.
  • Data-driven decision-making.

What are the benefits?

We can provide our clients with comprehensive management of their work environments, improving the experience of their employees, optimising their resources and ensuring that their environments are digitised and secure.

What examples are there?

  • Communication and collaboration tools: Teams, OneDrive, SharePoint, Zoom, Webex, etc.
  • Workplace virtualisation: virtual desktops (VDI), cloud solutions (Azure Virtual Desktop, Citrix).
  • Support in the adoption of artificial intelligence
  • And many others

What are the main professional profiles involved in this?

They cover a wide range of specialists, each of whom contributes their expertise and knowledge in different technologies from manufacturers such as Microsoft, VMware, Citrix, Barracuda, Genesys, Cisco, among others. These are administrators or consultants because experience in projects of a certain complexity or solid technical skills are required to survey each client in a preliminary audit or assessment to determine their needs and establish the best solutions.

The market increasingly values these profiles being multidisciplinary and cross-functional.

How does the evolution of new technologies influence this?

Within the workplace, the evolution of new technologies is very important as it influences productivity by facilitating more immediate communication, flexibility by allowing hybrid working models, and efficiency by eliminating repetitive tasks and downtime.

The maxim of evolution is evolution itself, by adapting to that change.

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