"The COVID-19 crisis has deeply affected the societies in which we operate. Telefónica's mission to "make our world more human by connecting people's lives" has become more relevant than ever. In an extraordinary and totally unexpected situation, telecommunications networks have become essential and our teams have worked closely with health authorities and social agents to provide a responsible response to all our stakeholders.
This crisis is going to irreversibly accelerate the digitalisation of society. It has shown us that there is no such thing as an analogue and a digital life, but that they are the same thing. The world has changed already and it will not be the same again. In this new world, Telefónica will play a key role as a catalyst for digitalisation".
José María Álvarez-Pallete
Chairman & CEO - Telefónica S.A.
Top 10 Steps we’re taking
Ensure connectivity so that the telecommunications network operates at full capacity, in a reliable, stable and secure manner. In Spain, we have faced an increase in bandwidth demand of almost 40%, a 50% growth in mobile data traffic and a 25% growth in mobile voice in the first weeks of confinement. The Group is doing the same in all the countries where it operates, striving to provide its networks with sufficient capacity to absorb the most demanding peaks.
Promoting remote work in all areas of the company with the aim of protecting the health of professionals, customers and suppliers to the maximum, while ensuring continuity of service. Similarly, a global agreement has been signed with UNI Global Union, UGT and CCOO which includes the plan to return to work centres after the Covid-19 crisis in Spain, Brazil and the countries of Hispam, establishing teleworking as a priority and preferential option, until the World Health Organisation and the governments or competent local authorities decide to control the pandemic.
To allocate 75 million euros, including debt deferral and advance payment of invoices to suppliers, to help SMEs and the self-employed in their digital transformation. In addition, the Fundación Telefónica will make all the human and material resources available for reconstruction based on two main areas: education and digital training.
Collaborating with Public Administrations and health institutions, offering the company's services and capabilities. In Spain and Brazil, carrying out the deployment of the data network for temporary hospitals in Madrid and Sao Paulo, respectively, as well as in other facilities of a welfare nature, such as medicalised hotels, duplication of networks to extend coverage, system reinforcement, etc.
Create a 25 million euro fund to purchase and arrange the delivery of 150 tons of medical equipment, respirators and PPE in different countries. In addition, Vivo, in Brazil, also made a donation of 16.3 million reais in health areas and to guarantee food for children in vulnerable situations. In addition, initiatives have been carried out along these lines in the various countries where Telefónica operates in Latin America.
Cooperate, through Fundación Telefónica's #SumaFuerzas program, in more than 100 projects with different organizations, social entities and public administrations, together with its network of volunteers. For example, with the Red Cross, making a donation of 500,000 euros to create spaces for the homeless; with the Food Bank in the 'Alimentando Solidaridad' programme; or with Save the Children, UNICEF, Adopt a Grandparent, among others.
Innovating and developing technological projects based on Big Data, IoT or AI that contribute to controlling outbreaks and offer security in de-climbing such as mobility patterns, temperature detection software in stores to guarantee safe reopening practices in the coming weeks, management of beach capacity, etc.
Reinforce educational content through technology and Fundación Telefónica's free, open online learning platforms aimed at teachers, parents and students: Scolartic, STEMbyme and Conecta Empleo, bringing digital education closer so that no one is left behind.
Make available to Folding@home (FAH or F@h), an initiative of the St. Louis School of Medicine of the University of Washington for research into diseases, the computing or processing capacity of 107 servers in various countries where the company is present with the aim of advancing the treatment of coronavirus.
To offer personalized support to the needs of startups and SMEs in Germany, Spain and the United Kingdom through the Telefónica Activation Programme, with the aim of boosting their technological solutions and accelerating their development through IoT, Blockchain and Big Data/IA (Artificial Intelligence) technologies, taking advantage of the company's different platforms in each of these technologies completely free of charge for a period of six months.
In addition, this is what we are doing for our customers:
- June 30 2020Telefónica has developed the "Social Distancing" system. This solution solves the management of social distance, a practice that authorities such as the World Health Organisation (WHO) and experts in epidemiology indicate is the most effective in controlling the spread of any virus.
- June 8 2020Telefónica has created a solution to help local councils to control beach capacity. A video surveillance system using IP cameras with 4G connectivity and equipped with powerful software, will detect which areas are being used or free and calculate the percentage of occupation in real time.
- July 24 2020AENOR has certified Telefónica for its protocols implemented in a total of 950 Movistar stores nationwide against COVID-19, making it the first telecommunications operator in Spain to achieve this distinction. Specifically, Telefónica has implemented a comprehensive plan of preventive health and safety measures for store employees and customers, including protocols for cleaning and disinfection, store capacity control, social distancing, waste management, individual protection measures for employees and specific training for sales staff with regard to COVID-19.
- June 8 2020Reopen some of the stores in Northern Ireland on June 8, in England on June 15, in Wales on June 22 and in Scotland on June 29, taking all possible measures to ensure that these stores are safe for customers, employees and suppliers.
- June 23 2020Launch of the Every Heroes initiative to recognize those small businesses that have made extra efforts during the COVID or now to get back on their feet.
- July 1 2020Agreement with TerraCycle, a world leader in hard-to-recycle waste, to provide a recycling solution for PPE for O2 stores to contribute to sustainability.
- June 3 2020Support for the international research network to develop therapies and vaccines against COVID-19 by providing Folding@Home with the processing capacity of a virtual data centre in the heart of Hamburg, comprising some 40 high-performance servers with around 1,400 computer cores.
- June 19 2020Partnership with the Digital Opportunities Foundation to create a digital care package to meet the needs of older people. An initiative that provides mobile phones and tablets to nursing homes so they can stay in touch with friends and family, receive relevant information, especially about health, and learn about the anti-Coronavirus application.
- June 23 2020Now that classrooms are open again and more coordination between parents and children is needed, O2 introduces the Free Starter Flex for children that allows mobile accessibility while ensuring safety and control for parents.
- May 29 2020Since the beginning of the pandemic, Vivo has been taking a series of measures to support its customers and society in general. Among others, Vivo announced the donation of R$16.3 million for initiatives to combat COVID in Brazil.
- June 15 2020They have joined forces with Santander Brazil to import 200 respirators from China and support the country's health network.
- July 30 2020Respirators imported by Santander Brasil and Vivo arrive in Brazil and will be donated to eight states in the country.
- We have collaborated in the public-private campaign #SeamosUno by contributing 10 million pesos for the purchase and distribution of food and medical supplies.
- Free access to the educational portals of the National Ministry of Education, and the websites Aula 365 (primary level) and Educatina (secondary level).
- June 30 2020Extend the 5 measures of Movistar Chile, promoting the speed of optical fiber to ensure the connectivity of people; delivering free RRSS; more channels and contents in the Movistar Play platform; free benefits for companies to promote teleworking; and free platforms for digital education.
- July 27 2020Movistar Chile presents “Sucursal Segura”, its first pilot of technological solutions against Covid-19.
- May 20 2020Signature of alliances with 50 universities to guarantee virtual education to 20 thousand students with mobile connectivity.
- June 15 2020Unlimited mobile data plans have been launched for the benefit of Colombians, as part of the company's commitment to making mobile connectivity more available at a time like the present.
- May 19 2020Aware of the role that telecoms play in and emergency Movistar Costa Rica is working tirelessly to ensure the provision of its services to all its customers.
- June 1 2020From the campaign "The best music without consuming your internet" all customers are offered free navigation in streaming music apps, framed in the need of music as an ally in the face of isolation.
- May 6 2020The work of health professionals is recognized by giving them 3 months of free service.
- May 25 2020Fundación Telefónica through the program #SumaFuerzas supports health personnel in the fight against COVID-19 with the donation of $11.3 million pesos, which is materialized in the purchase of personal protection supplies for different hospitals.
- July 6 2020Together with the Ministry of Education (MINEDU), educational content has been made available to schoolchildren through the Movistar Play video streaming platform. Secondary school students will have access to educational content in Communication, Mathematics and Citizenship.
- July 7 2020The deployment of 4G Internet in vulnerable areas of the country The deployment of 4G Internet in vulnerable areas of the country.
- May 21 2020Through Fundación Telefónica, a donation of US$ 400 K was made to Uruguay for medical equipment, with the aim of collaborating with the strengthening of the National Health System helping to save lives.
- May 21 2020Benefits are made available to customers to help them while staying at homes. These include access to Movistar Play; to Fundación Telefónica's online learning platforms; duplication of all recharges; free roaming; packages with gigs, minutes and recharges using Club Movistar, etc.
- June 10 2020Aware of the importance of connectivity for Venezuelan families at this critical time, more than 230 sites have been switched on to strengthen 4G+ coverage in four cities in the country, as well as extending it to other cities.
- June 16 2020Fundación Telefónica Movistar and Unión Radio have formed an alliance to promote children's audio stories from the programme "Te tengo un cuento", so that children can continue learning from home.