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Annual Accounts 2024
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Information sent to the CNMV in European Single Electronic Format (ESEF):
Management and Sustainability (ESG) Report 2024
The Company’s mission, strategy and progress in economic, environmental, social and governance matters.
Strategic Vision
ESG is embedded within Telefónica’s strategy to address our mission – “to make the world more human, by connecting lives”.
Environment
Green networks
- On track to be net zero by 2040, SBTi aligned
- Reduced emissions by 52% (Scope 1, 2 & 3) vs. 2015
- 100% renewable energy in 5 markets, 89% overall
- 5M reused equipment from operations, offices, and customers
Society
Accessible & trustworthy connectivity
- Rural MBB population coverage: 95% Spain, 99% Germany and 84% Brazil
- 33 NPS*, +14 points versus 2017
- No serious data breaches
- Motivated team (eNPS 75) and diverse (34% female managers)
*Telefónica strengthens the Internal Control System over Sustainability information and obtains a reasonable assurance report for a key indicator: Net Promoter Score (NPS).
Governance
ESG embedded across the business
- > 90k employees trained in Code of Ethics and Human Rights
- Zero tolerance of corruption
- > 20k sustainability-related audits of suppliers
- > 37% of financing linked to sustainability indicators