Share in shareholders & investors

Accessibility statement

Website accessibility

Telefónica, S.A. has undertaken to make its websites accessible, in accordance with Royal Decree 193/2023, of 21 March, regulating the basic conditions of accessibility and non-discrimination for persons with disabilities in accessing and using goods and services available to the public..

This accessibility statement applies to the website www.telefonica.com.

Compliance status

This website is partially compliant with RD 193/2023 due to the exceptions and the lack of compliance with the aspects indicated below.

Inaccessible content

The content below is not accessible, and we are working to resolve the issues.

Lack of compliance with RD 193/2003:

It is possible that:

  • Some headings do not follow an appropriate structural hierarchy. [UNE-EN 301549:2022, 9.1.3.1. Information and relations (A)]
  • Screen readers do not follow a logical reading order when scanning the preview of articles. [UNE-EN 301549:2022, 9.1.3.2. Significant sequence (A)]
  • Several interactive elements, such as buttons or links, do not change visually when the cursor is placed over them, making it difficult to identify them as such. [UNE-EN 301549:2022, 9.1.3.3. Sensory characteristics (A)]
  • Some elements are perceived as interactive solely by a change in colour when the cursor is moved over them, without offering any other visual cues. [UNE-EN 301549:2022, 9.1.4.1. Use of colour (A)]
  • The button with a link to YouTube located in the footer does not display correctly at certain resolutions or zoom levels. [UNE-EN 301549:2022, 9.1.4.10. Text readjustment (AA)]
  • It is not possible to open the cookie settings window from its link in the footer when navigating exclusively with the keyboard. [UNE-EN 301549:2022, 2.1.1. Keyboard (A)]
  • Some headings do not clearly reflect the content of the sections to which they belong. [UNE-EN 301549:2022, 2.4.6. Headings and labels (AA)]
  • There are validation errors in the source code of the site. [UNE-EN 301549:2022, 4.1.1. Processing (A)]

Unreasonable loading

  • Does not apply.

Content that does not fall within the scope of applicable legislation

  • Does not apply.

Preparation of this accessibility statement

This statement was prepared on 27/08/2025.

The method used for this declaration was an assessment carried out by FUNDACIÓN DKV INTEGRALIA using the methodology based on UNE-EN 301549:2022, from the Accessibility Observatory.

Last revision of the statement: 27/08/2025

Observations and contact information

You can send messages regarding accessibility requirements (RD 193/2023) such as for example:

  • Report any potential non-compliance by this website.
  • Transmit other access difficulties to the content.
  • Ask any other queries or suggestions for improvement relating to the accessibility of the website.

By means of the following:

You may submit:

  • A complaint regarding non-compliance with the requirements of RD 193/2023
  • A request for accessible information regarding: Content that is excluded from the scope of application of RD 193/2023
  • Content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

The request for accessible information must clearly specify the facts, reasons and request that demonstrate that it is a reasonable and legitimate request.

Communications, complaints and requests for accessible information will be received and handled by the relevant department at Telefónica S.A.

Applicable procedure

If, after submitting a request for accessible information or a complaint, it has been rejected, you disagree with the decision taken, or the response does not meet the requirements set out in Article 12.5 of Real Decreto 1112/2018, you may lodge a claim. A complaint may also be lodged if no response has been received within twenty working days.

Complaints can be submitted via:

Complaints will be received and handled by the relevant department at Telefónica S.A.