Digital inclusion

The new technologies are one of the main driving forces of social and economic transformation. Therefore we would like to capitalize on connectivity to ensure that everyone has optimal access to a digital life, with the best technology, without leaving anyone behind.

At Telefónica we strive to promote digital inclusion, based on our network deployment and an offer which is accessible and affordable for any type of customer. In addition to the above, we apply sustainable innovation to develop services which give an added value to the connectivity and improve the lives of people.

In recent years we have instigated a network deployment enabling us to significantly improve access and capacity and the quality of the connectivity in the markets in which we operate. Thus, only in Latin America we have invested 130,000 million Euros over the past 25 years.

According to PwC, the broad band, fixed-line and mobile services we have deployed accounted for 2.2% of the GDP last year. In addition, it is a responsible kind of deployment, improving energy efficiency and minimizing the impact on the environment. Thus, for example, we share 33,878 stations with other operators.

This has been achieved through investment in infrastructures. To the above we devote a large part of the company’s budget, which totalled 9,578 million Euros in 2015, representing 20% of income and an increase of 10% with respect to the previous year.

In this sense, at Telefónica we also guarantee the so-called Universal Service, a set of core communications services that we offer to all users who request them, addressing the geographical divide. With specific quality and an affordable price, it is currently available in Argentina, Brazil, Colombia, Spain, Peru, Venezuela and Ecuador.

Moreover, for us it is important for all the services we offer to be affordable for the population, especially in Latin America. The mobile pre-paid service, as well as a distinctive offer and service packages, are the key tools for improving the connectivity of communities with lower incomes.