Trust

Suppliers

We work together to achieve high standards of social and environmental management, promoting respect for human rights.

A sustainable purchasing model

We have a global purchasing management model from Telefónica Global Services in coordination with the local purchasing teams in each country.

The model is aligned with our Responsible Business Principles and is based on transparency, equal opportunities, objective decision-making and sustainable management of our supply chain.

25,274 M€

Volume of purchasing

Digitalisation of our processes, providing greater efficiency, integrity and traceability

  • We received 1,517,400 invoices issued electronically (+ 8% compared to 2018).
  • We digitally signed 1,565 contracts and 4,236 letters of award.
  • We trained over 5,115 suppliers in the electronic management of negotiations, orders and invoices.

Our approach: sustainable management of the supply chain in 2019

STEP 4.
Audits on high-risk suppliers

18,359
administrative or on-site audits

687
suppliers with improvement plans

STEP 3.
Evaluation of our suppliers' performance

EcoVadis
306
businesses groups assessed

Dow Jones Risk & Compliance +EcoVadis
15
suppliers blocked

STEP 2.
Identification of high-risk suppliers

1,969
suppliers
identified as potentially high risk in terms of sustainability

STEP 1.
Minimum standards required

We require 100% of our suppliers to undertake their activities applying similar ethical standards to ours. This ensures respect for fundamental human and labour rights and the protection of the environment.

We foster collaboration and engagement

Joint Audit Cooperation (JAC)
We participate in the Joint Audit Cooperation sector initiative with 16 other telecommunications operators. We join forces to verify, evaluate and develop the implementation of sustainability standards in factories.

66
proveedores auditados en 2019

Climate change partnership programme with key suppliers
We work on managing emissions in our supply chain both globally and locally.

-24.6%
CO2 emissions of our supply chain per euro purchased, with respect to 2016

Objective: -30%