Virtual Assistants and RPA: Efficient Citizen Service

Session

Virtual Assistants and RPA: Efficient Citizen Service

Language VO: Spanish

Session description

The recent release of subsidies for the Digital Transformation and Modernisation of Public Administrations opens the door to the arrival of technologies supported by Artificial Intelligence to improve accessibility to public services. In addition, the limitations to mobility and the social distancing caused by the current health crisis, have brought to light many shortcomings in the non-face-to-face citizen attention of public administrations. 

In this session, we will see how the implementation of Virtual Assistants together with RPA (Robotic Process Automation) solve these problems in a simple, economical and effective way, making public services available to everyone, at any time and from anywhere.

Presentation

Demo description

Virtual Assistant for the automation of Citizen Service processes.

#AI, #ArtificialIntelligence, #RPA, #VirtualAssistant, #Automation

Speakers

Bruno Lago Prieto

Bruno Lago Prieto

Business Development Manager. Telefónica Spain

Juan María Lopez Rufo

Juan María Lopez Rufo

Business Development Manager. Telefónica Spain