Augmented employee experience: Generative AI use cases

29-02-2024

10:00 - 10:30

Telefónica Hall3
stand 3K31

Fira Gran Vía, Barcelona

Language VO: Spanish

Simultaneous translation to English

Session description

Artificial intelligence has changed the way we interact with employees. Not only is there a need for personalised and effective employee service, but it must also be efficient and considerate user experience. In this session, we will show how we are transforming these customer service models to deliver a better employee experience by applying Generative Artificial Intelligence throughout the process. We will present the use cases we are developing for our customers.

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Speakers

  • Belén Espejo González

    Belén Espejo González

    Head of People Business Development, Telefónica Empresas

  • Belén Espejo González

    Bruno Lago Prieto

    AVs and Generative AI Business Development Manager, Telefónica Empresas