1. CONTROLLER FOR PERSONAL DATA PROCESSING
1.1. Who is the controller for processing the personal data?
Telefónica, S.A. (with CIF A28015865 and the postal address of Distrito C, Ronda de la Comunicación S/N, Edificio Central, 28050, Madrid) is the controller for the processing of the personal data.
1.2. Is there an appointed officer in charge of Personal Data Protection who can be contacted?
Yes; data subjects may get in contact with the Data Protection Officer (DPO) via the following email address DPO_telefonicasa@telefonica.com.
2. PURPOSE AND LEGAL BASIS FOR PERSONAL DATA PROCESSING
2.1. What is the purpose of our processing your personal data, and what is the legal basis?
At Telefónica S.A. we process the personal data collected through this form in order to manage queries relating to sustainability in Telefónica and which are raised through the www.telefonica.com website.
The data subject will be the solely responsible for filling in any forms containing false, inaccurate, incomplete, or obsolete information.
The processing of this personal data is based on his/her consent, by filling in and sending this form and checking the box accepting this privacy notice.
2.2. Will it be necessary to provide us with all of your personal data? What will happen if you don’t?
Yes, it will be necessary for you to provide us with all personal data requested in the form. If you do not provide the requested information, we will not be able to answer your request properly.
2.3. Do we carry out automated individual decision-makingand/or profiling, which may produce legal effects or similarly significantly affect you similarly?
2.4. How long will we retainyour personal data for?
The personal data provided by the data subjectwill be retained until the data subject requestsits deletion or cancellation, or until itis deemed appropriate, relevant and limited to what is necessary for the purposes for which it is being processed.
3. RECIPIENTS OF THE TRANSFERS:
3.1. Will we transfer your data to other companies?
The personal data shall not be transferred to third parties, except when it is necessary to transfer it to another company within the Group in order to resolve the query (although, in principle, it will be sent anonymously).
4. RECIPIENTS OF INTERNATIONAL TRANSFERS:
4.1. Will your personal data be transferred to third countries or international organisations?
International data transfers will not be made, except when it is necessary to transfer it to another company within the Group in order to resolve the query (although, in principle, it will be sent anonymously).
5. RIGHTS OF DATA SUBJECTS:
5.1. What rights protect you with regard to the processing of your personal data?
Any data subject has the right to obtain confirmation as to whether Telefónica S.A. processes personal data that concern them, or not.
Furthermore, and as provided for in the General Data Protection Regulation, we inform you that you have the following rights:
- Access to your personal data
You have the right to access your data to know what personal data we are processing which concerns you.
- Request for the rectification or erasure of your personal data
In certain circumstances, you have the right to rectify any inaccurate personal data we may hold on you which is the subject of processing on our part, or even to request its erasure when, among other reasons, the personal data is no longer necessary in relation to the purposes for which it was collected.
- Request the restriction of the processing of your personal data
Under certain circumstances, you will have the right to ask us to restrict the processing of your personal data, in which case we inform you we will only retain it for the exercise or defence of legal claims as provided for in the General Data Protection Regulation.
- The portability of your personal data
In certain circumstances, you have the right to receive personal data concerning you, and that you have provided us with, in a structured, machine-readable and commonly used format, and to transmit it to another controller for processing the said personal data.
- Objecting to the processing of your data
In certain circumstances and on grounds relating to your particular situation, you will have the right to object to the processing of your personal data, in which case, we would no longer process it unless we had demonstrated compelling legitimate grounds, or in the exercise or defence of potential legal claims.
5.2. When will we reply to your request?
We will reply to your request as soon as possible and in any case, within one month of receiving it. This period may be extended for a further two months if necessary, taking into account the complexity and the number of requests made. The controller shall inform the data subject of the extension within the first month of receiving the request.
5.3. Do you have the right to withdraw your consent?
The data subject has the right to withdraw his/her consent at any time, without affecting the lawfulness of the processing of this personal data based on the consent given prior to its withdrawal.
5.4. Who should you communicate with in order to exercise your rights?
To exercise their recognised rights, the data subject may get in contact with us via the following e-mail address: email@example.com or by sending a letter to Telefónica to any of the addresses indicated in the first section about controllers for the processing of personal data.
5.5. Do you have the right to lodge a complaint?
Yes. You have the right tolodge a complaint by contacting the Spanish Data Protection Agency, particularly if you have not been satisfied when exercising your rights, .Prior to presenting such a complaint with the Spanish Data Protection Agency, you may contact the Data Protection Officer (DPO) using the following email address DPO_telefonicasa@telefonica.com.
THIS PRIVACY LEGAL NOTICE ON PERSONAL DATA PROTECTION SHALL TAKE PRECEDENCE OVER ANY OTHER LEGAL/PERSONAL DATA PROTECTION CLAUSE THAT CONTAINS ANY CONDITIONS WHICH MAY CONTRADICT WHAT IS ESTABLISHED IN THIS DOCUMENT.