The Telefónica Group, honouring its commitment to customers, staff, and Group companies, has invested in a stable and sustainable manner in all the markets in which it operates. In a stable manner because during periods of more subdued economic growth it did not abandon any of these countries; and in a sustainable manner because its investments are long-term, and develop and transmit best practices in terms of labour, social, and environmental policy, thereby guaranteeing customer satisfaction. The sustainability strategy, at the end of the day, ensures confidence and transparency. Confidence is further boosted by welfare projects with a high social impact.

