Key Indicators
The Companies CSR management model is based around indicators of social impact and compliance with the Business Principles that guide its actions.
Telefónica Group operational indicators:
(1) Data do not include Telefónica Europe as professional categories in Europe are not comparable with the rest of the Group.
(2) Excluding online training.
(3) Excluding Atento.
(4) Figures for Latin America exclude inquiries for information, consultations and fault notifications.
(5) Telefónica has published a special 2008 Environmental and Climate Change Supplement, available for download at www.telefonica.com/rc08/medioambiente
(6) Major reductions in natural gas use in Europe and fuel used by the vehicle fleet in Latin America.
(7) Calculation of LBG figures for 2008.
(8) Includes internet beneficiaries.
Telefónica Group operational indicators:
Corporate Social Responsibility Record | ||||
| 2008 | 2007 | 2006 | % var 07/08 | |
| Financial Impact (€ millions) | ||||
| Telefónica Group revenues | 57,946 | 56,441 | 52,901 | 2.7% |
| Market capitalisation | 74,574 | 106,067 | 79,329 | -29.7% |
| Technology innovation spend | 4,614 | 4,384 | 4,301 | 5.2% |
| Payments to public authorities | 10,336 | 9,895 | 8,069 | 4.5% |
| Employee payments | 6,767 | 6,458 | 5,291 | 4.8% |
| Investment in infrastructure | 8,401 | 8,027 | 8,003 | 4.7% |
| Volume purchases allocated | 25,926 | 25,240 | 24,179 | 2.7% |
| Employees | ||||
| Total employees | 257,035 | 248,487 | 234,900 | 3.4% |
| % women in senior management (1) | 16.9% | 19.7% | n/a | -2.8 |
| % women in middle management (1) | 46.6% | 41.8% | n/a | 4.8 |
| Hours training per employee (2) | 42 | 62 | 51 | -32.2% |
| Number of Health & Safety Committees (3) | 144 | 153 | 81 | -6.3% |
| Employees trained in Business Principles | 60,219 | 36,000 | n.a. | 67.3% |
| Customers | ||||
| Total customers (‘000) | 258,884 | 228,538 | 203,180 | 13.3% |
| Total claims (‘000) (4) | 11,790 | 20,908 | n/a | -43.6% |
| Telefónica estimated market share | 29% | 29% | n/a | -0.1 |
| Spain | 52% | 53% | n/a | -1.5 |
| Latin America | 30% | 31% | n/a | -0.2 |
| Europe | 18% | 18% | n/a | -0.3 |
| % mobile pre-pay accesses (Latin America) | 82.9% | 82.7% | 80.6% | 0.2 |
| Fixed-line pre-pay accesses in Latin America (‘000) | 6,150 | 6,168 | 6,411 | -0.3% |
| Environment and Climate Change (5) | ||||
| Electronic equipment waste (tonnes) | 2,509 | 3,205 | 5,477 | -21.7% |
| Water consumption (m3) | 4,867,049 | 5,844,040 | 2,354,062 | -16.7% |
| Direct CO2 emissions ('000 tonnes) (6) | 123 | 244 | 97 | 49.6% |
| Indirect CO2 emissions ('000 tonnes) | 1,668 | 1,428 | 1,375 | 16.6% |
| Electricity consumption (MWh) | 4,828 | 4,274 | 3,253 | 12.8% |
| Radio wave emissions (Average no. of installations) | 5,442 | 15,167 | 12,279 | -64.1% |
| Suppliers | ||||
| Total registered suppliers | 30,211 | 28,000 | 19,079 | 7.9% |
| Number of suppliers reporting CSR information | 1,125 | 1,167 | 0 | -3.6% |
| Society | ||||
| DJSI (%) | 81.4 | 81.4 | 75.8 | 0.0% |
| Total social investment (LBG) (€ 000) (7) | 114,700 | 93,339 | 46,027 | 22.9% |
| Fundación Telefónica beneficiaries (‘000) (8) | 40,228 | 39,828 | 33,520 | 1.0% |
| Proniño Program beneficiaries | 107,602 | 52,991 | 25,339 | 103.1% |
| Countries with published CSR reports | 17 | 17 | 7 | 0.0% |
(1) Data do not include Telefónica Europe as professional categories in Europe are not comparable with the rest of the Group.
(2) Excluding online training.
(3) Excluding Atento.
(4) Figures for Latin America exclude inquiries for information, consultations and fault notifications.
(5) Telefónica has published a special 2008 Environmental and Climate Change Supplement, available for download at www.telefonica.com/rc08/medioambiente
(6) Major reductions in natural gas use in Europe and fuel used by the vehicle fleet in Latin America.
(7) Calculation of LBG figures for 2008.
(8) Includes internet beneficiaries.