ENVIRONMENT | ||
| 1. To design a standardised environmental management system for the entire Group, integrating fixed and wireless operations | Based on the ISO 14001 standard a global environmental management system was designed for the whole Telefónica Group | 100% |
| 2. Climate change: to design a low-carbon procurement model | As part of the Climate Change Office's action plan for Suppliers, a model that places the emphasis on the energy efficiency of equipment and products has been designed. | 100% |
| 3. Climate change: to design an energy management system | As part of the Climate Change Office's action plan for Operations, measures to enhance energy efficiency and foster the use of renewable energies and Green IT models have been drawn up and implemented. | 100% |
| 4. To develop and roll out the Telefónica environmental performance index | In 2008 Telefónica drew up an environmental performance index based on a balanced scorecard of environmental indicators. | 100% |
| 5. To standardise, define and implement environmental criteria in network roll-out. | In 2008 standards were drawn up as part of the global environmental management system for implementation across all operations in 2009 and 2010. These address issues such as waste management, noise pollutions, etc. | 70% |
| 6. To develop and roll out an environmental communication plan | Communications initiatives took place but no specific plan was developed. | 30% |
| 7. To put in place regional waste management systems | Work took place to design a system for collecting equipment in Latin America for implementation in 2009, as part of the global environmental management system. | 60% |