Communication and Dialogue

Evaluation of CR activities through transparent communication and effective dialogue with interest groups, which allows Telefónica to position itself as a driving force behind economic, technological and social progress.

Telefónica's communication of Corporate Responsibility is developing to encourage synergies with interest groups, with the aim of strengthening bonds and finding common points of interest.

In order to achieve this, the Company worked on various different aspects throughout last year:

  • Improving the processes of discussion with interest groups, using new tools and intensifying the debates on public agenda themes.
  • Publicising its vision of progress through a model of responsible advertising.
  • Including the most relevant topics for interest groups in each country in the annual CR Reports.

Dialogue with stakeholders
Chairman in Brussels talking with stakeholders The Telefónica Group is already applying its methodology on dialogue with interest groups in eight countries.


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ATLAS CR Telefónica
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MEXICO

Customers:Total Accesses: 15.464
Employees: Employees: 17.768
Leading Progress: Suppliers awarded contracts: 1.153
Contribution to progress: Revenue: 1.776
Volume of contracts awarded: 929
Investment in Capex: 354
Tax payments: 37
Salaries: 180
Revenue/GDP: 0.2%
(data in millons of Euros)
Data: December 2008

COLOMBIA

Customers: Total Accesses: 12.803
Employees: Employees: 6.108
Leading Progress: Suppliers awarded contracts: 1.155
Contribution to progress: Revenue: 1.496
Volume of contracts awarded: 858
Investment in Capex: 426
Tax payments: 293
Salaries: 137
Revenue/GDP: 0.9%
(data in millons of Euros)
Data: December 2008

PERU

Customers: Total Accesses: 14.983
Employees: Employees: 15.213
Leading Progress: Suppliers awarded contracts: 2.083
Contribution to progress: Revenue: 1.615
Volume of contracts awarded: 1.072
Investment in Capex: 293
Tax payments: 375
Salaries: 215
Revenue/GDP: 1.8%
(data in millons of Euros)
Data: December 2008

BRAZIL

Customers: Total Accesses: 60.739
Employees: Employees: 82.288
Leading Progress: Suppliers awarded contracts: 3.541
Contribution to progress: Revenue: 9.132
Volume of contracts awarded: 5.274
Investment in Capex: 1.653
Tax payments: 3.657
Salaries: 985
Revenue/GDP: 0.8%
(data in millons of Euros)
Data: December 2008

ARGENTINA

Customers: Total Accesses: 20.727
Employees: Employees: 21.550
Leading Progress: Suppliers awarded contracts: 1.510
Contribution to progress: Revenue: 2.627
Volume of contracts awarded: 1.033
Investment in Capex: 379
Tax payments: 563
Salaries: 408
Revenue/GDP: 1.1%
(data in millons of Euros)
Data: December 2008

CHILE

Customers: Total Accesses: 10.014
Employees: Employees: 13.172
Leading Progress: Suppliers awarded contracts: 1.838
Contribution to progress: Revenue: 1.942
Volume of contracts awarded: 1.010
Investment in Capex: 452
Tax payments: 221
Salaries: 245
Revenue/GDP: 1.6%
(data in millons of Euros)
Data: December 2008

SPAIN

Customers: Total Accesses: 47.350
Employees: Employees: 52.576
Leading Progress: Suppliers awarded contracts: 4.212
Contribution to progress: Revenue: 20.943
Volume of contracts awarded: 7.963
Investment in Capex: 2.303
Tax payments: 2.686
Salaries: 3.005
Revenue/GDP: 1.8%
(data in millons of Euros)
Data: December 2008

VENEZUELA

Customers: Total Accesses: 11.905
Employees: Employees: 8.089
Leading Progress: Suppliers awarded contracts: 1.125
Contribution to progress: Revenue: 2.819
Volume of contracts awarded: 1.239
Investment in Capex: 310
Tax payments: 718
Salaries: 166
Revenue/GDP: 1.2%
(data in millons of Euros)
Data: December 2008

UNITED KINGDOM

Customers: Total Accesses: 19.811
Employees: Employees: 13.133
Leading Progress: Suppliers awarded contracts: 7.487
Contribution to progress: Revenue: 7.207
Volume of contracts awarded: 3.243
Investment in Capex: 861
Tax payments: 840
Salaries: 628
Revenue/GDP: 0.4%
(data in millons of Euros)
Data: December 2008

CZECH REPUBLIC

Customers: Total Accesses: 8.154
Employees: Employees: 9.154
Leading Progress: Suppliers awarded contracts: 324
Contribution to progress: Revenue: 2.556
Volume of contracts awarded: 462
Investment in Capex: 293
Tax payments: 482
Salaries: 288
Revenue/GDP: 1.7%
(data in millons of Euros)
Data: December 2008

GERMANY

Customers: Total Accesses: 15.542
Employees: Employees: 4.805
Leading Progress: Suppliers awarded contracts: 1.527
Contribution to progress: Revenue: 3.561
Volume of contracts awarded: 1.654
Investment in Capex: 924
Tax payments: 47
Salaries: 351
Revenue/GDP: 0.1%
(data in millons of Euros)
Data: December 2008

MOROCCO

Customers: Total Accesses: n/a
Employees: Employees: 2.096
Leading Progress: Suppliers awarded contracts: 341
Contribution to progress: Revenue: 67
Volume of contracts awarded: 248
Investment in Capex: 1
Tax payments: 4
Salaries: 12
Revenue/GDP: 0.1%
(data in millons of Euros)
Data: December 2008