Areas involved in the preparation of the report

We are grateful for the collaboration and willingness of all the areas involved in the preparation of the Corporate Social Reponsibility Report, throughout the process of information gathering and verification in conjunction with external auditors

Areas involved in the preparation of the report:

• Leading Progress (Finance, Consolidation, Management Control, Fiscal, Regulation, Innovation, Telefónica R&D, Institutional Relations, Information Systems, Investor Relations, etc.).


• Customers (Corporate Commercial Development, Quality Departments, Marketing and Customer Service of the business lines, General Legal Secretariate, Communication, Security,etc.).


• Shareholders (Shareholder Office, Investor Relations, General Legal Secretariate, Internal Audit,etc.).


• Employees (Corporate Human Resources, Human Resources of the business lines, Joint Health and Safety Department, Communication, Security, Telefónica Foundation, ATAM, Fonditel, etc.).


• Company (Strategy and management control of business lines, Institutional Relations, Management Control, Regulation, Telefónica Foundation, ATAM, Sponsorship, etc.).


• Environment (Environment of business lines, Internal Audit, Corporate Social Responsibility and Reputation, etc.).


• Suppliers (Purchasing, Audit, Cashflow, Corporate Responsibility and Reputation, etc.).


• Media (Communication).


• Coordination and remaining chapters: Department of Corporate Reputation, Identity, and Environment.

Finally, we would like to highlight the collaboration of the Corporate Social Responsibility teams of each country in which Telefónica operates. These teams are not only responsible for the publication of their local reports, but they also coordinate the supply of information and its verification in each country.