Search button
Close search button
Logo Telefónica

Operational Principals and Responsible Business

Operational Principals and Responsible BusinessOur Operational Principals and Responsible Business group together a set of guidelines which guide our day to day activities and define how to develop our business.

Approved in December 2006, they apply to all employees and in all countries in which we operate. They are structured into some General Principals -honesty and trust, respect for the law, integrity and respect for human rights-, which are broken down into other more specific principals in order to guarantee the trust of our clients, our staff, our shareholders, our providers and society in general.

The document Our Operational Principles and Responsible Business Document on PDF format is available to download.

Responsible Business Office

In order to make known the Principals and oversee their implementation, at Telefónica we have an office made up of the corporate areas of Human Resources; Internal Auditing; General and Legal Secretary; Public and Regulatory Affairs; Commercial and Digital y general Secretary, Operations and Regulation of Telefónica in Spain. This body reports to the Board of Directors via the Institutional Affairs Commission.

Confidential Channel

A confidential help channel allows our staff to request guidance and ask questions associated with compliance with the Operational Principals, especially when they observe cases of non-compliance. Providers and other interested parties can also access the confidential channels through the portals set up for relations with different groups of interest.

All communications are handled confidentially, thoroughly, rationally, in order to make any decisions and with respect for the persons involved.


At Telefónica we transmit our Operational Principals and Responsible Business to all of our professional staff by means of an obligatory online training course. This training serves to reflect on the importance of having ethical standards in the Group which help us in developing our day to day activities.

More information can be found at Sustainability open on a new page